Security Officer Call Center

RAPHAELA R FINLEY

**** ****** **, ******, ** ****0 · 678-***-****

**************@*****.***

Information Systems Administration graduate offers divers range of IT experience through applied education, as well as five years expertise in customer service within a variety of settings. Excellent communication and interpersonal skills as well as experience in inventory control, sales, and security.

EXPERIENCE

NOVEMBER 2018 - JANUARY 2022

Current

Security Officer, G4s Secure Soultions/Allied Universal, ALANTA Ga G4S SECURE SOLUTIONS MERGE WITH ALLIED UNIVERSAL IN OCTOBER 2021… MY MOST RECENT SITE IS COMPANY GXO LOGISTICS WAREHOUSE. JOB DESCRIPTION WAS TO SCREEN SECURITY CAMERAS AND EMPLOYEES AS THEY ENTER IN THE WAREHOUSE. POSTED AT DESK FOR 10 HOURS SCREENING CCTV CAMERAS. DAILY REPORT WAS ALSO COMPLETED. PROVIDED AND ANSWERING PHONES, SCREENING CAMERAS, EMPLOYEES FOR COVID. JUNE 2017 - JULY 2018

Help Desk, RASMUSSEN COLLEGE/INSIGHT GLOBAL AGENCY, AURORA IL Provided computer helpdesk support to students via telephone Performed Cisco troubleshooting of student computer issues documented help desks tickets. Using Ticket Systems Cherwell

MAY 2014 – JULY 2015

CALL CENTER, HEARTLAND BLOOD CENTER/AEROTEK AGENCY, AURORA IL Responsible for answering inbound calls to customers Triage: to transfer customer to proper department. Using system Hematerra EDUCATION

MARCH 2012

ASSOCIATE OF APPLIED SCIENCE DEGREE INFORMATION SYSTEMS ADMINISTRATION, ITT- TECHNICAL INSTITUTE, INDIANAPOLIS, IN

I graduated with the National Honors Society achieving a 3.8 GPA I enjoyed stimulations of using fiber optics and co-ax cables, connecting and streaming many servers to connect. I program handman. And was successful. I was using Test out softwarefor my stimulations. And passed all classes... EDUCATION

MARCH 2012

ASSOCIATE OF APPLIED SCIENCE DEGREE INFORMATION SYSTEMS ADMINISTRATION, ITT- TECHNICAL INSTITUTE, INDIANAPOLIS, IN

I graduated with the National Honors Society achieving a 3.8 GPA I enjoyed stimulations of using fiber optics and co-ax cables, connecting and streaming many servers to connect. I program handman. And was successful. I was using Test out softwarefor my stimulations. And passed all classes... SKILLS

● Leadership

● Communication Skills

● Flexibility and Adaptability

● Learning agility: Quick Learner

● Tolerance: Stress Tolerance

● Responsibility

ACTIVITIES

MY PASSION IS TO HELP OTHERS WITH TROUBLE SHOOTING ISSUES. I LOVE CHALLENGES, SUCH AS FIXING COMPUTERS THAT ARE BROKEN. I LIKE TO GIVE CHARITY AND VOLUNTEER MY TIME TO HELP SOMEONE.

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