Vikas K Sharda

Contact No.: +919*********,

E-Mail: advclt@r.postjobfree.com

Proactive, Analytical & Problem Solving, a Team Leadership Skills with Excellent Communication. Aspiring a Senior Level Techno-Commercial assignment in the domains of Project/Program Management, IT Infrastructure, Managed Services, Transition Management and Program/People Management Snapshot

A seasoned professional with 18+ years of experience in Technical Support Management, IT Manager, Strategic Planning, Installation and maintenance of entire IT and related technical infrastructure of the organization & IT Services.

Currently working with Ziqitza Health Care Ltd. As an IT Head (24*7 Operations). responsible for Overall IT Infrastructure, Operations, Network Operation, and IT Rollout (i.e. -Mobile App, BI Dashboard etc.) Projects. This includes Expertise in Project planning, Team management, Call Centre IT operations, IT Operations. Ensuring proper operations and maintenance of the data center and related infrastructure compliance, and oversight of projects affecting the data Centre.

Completed Smart City –Karnal Project worth INR 180 Crores as Projects Head. Single Point of Contact (SPOC) for Customer Govt. IAS. Leading team and handling OEMs (Project Rollout)

Successfully completed HP’s largest project (HP-UPLC) of Installation & service maintenance of 15 lakh Laptops net worth INR 2400 Crores...

Managed a network of Service Accounts across the regions to ensure the Customer after-sales experience is consistent with HP brand and operational goals.

Hands on experience related to the assignments in Large Turn Key Projects comprising end to end provisioning (Build – Operate – Refresh – Upgrade/ Upscale), DC site (Building infrastructure), IT Strategy, IT infrastructure, IT policies, Information Security, Business Continuity and Application management. Developing end to end strategies on Supplier Relationship Management / Vendor Development / Setting Marketing Strategies/ Project Management / Procurement Process Development / Long Term Contract Management/ Inventory Management

/ Logistic Management with a high growth-oriented vision.

Possess deep understanding about the IT Services and IT Solution Requirements of the clients.

Skilled in leading teams in developing strong business relationships with prospective customers assess client requirements by regularly tracking CSR, CRM tools.

Contributed in handling all the incident, problem management, change management and release management

Employed high levels of customer service & quality control to ensure client satisfaction & generate repeat business.

Skilled at building and leading cross-functional teams that produce outstanding results; a dynamic leader strongly committed to working with colleagues to achieve corporate goals.

Core Competencies

IT Operations, Remote Support, Datacenter Management, Backup and Disaster Recovery. Resource Optimization.

Incident Management, Release Management, Change Management, Analytical & Problem Solving.

Program Management, Partner program, Project Management. Team Management, Corporate Communications.

IT Implementation and maintenance and Technical Development Processes, Users Training and Support, Vendor Management. Key Achievements

Recognized for Making a Difference FY14 program in the category of making a Difference Customers.

Recognzed for Very good work done in terms of driving partner to meet UPLC SLA and getting maximum Appreciation & positive Feedback from government authority.

Recognized for support in executing HP-UPLC mammoth Project. This is one of the largest single order project of 1.5m NB for HP.

Recognized for Team great work in executing define task.

Recognized for Good control on Partner (Targus) w.r.t. driving project starting from PDI till operation. Completing all the task within defined time frame.

Recognized for best Technical Focal Award Q2 FY15. Working as always a true team player.

Certifications

ITIL Foundation (2011)-Ver-3

MCP from Microsoft

CCNA from Cisco

HP APS Servers Certified

Cisco Ethernet Switching from Cisco

IBM-Lenovo Certified Exam Code

(TXW102-R26)

Trainings

Project Management

Fundamentals (PMF)

Presentation Practice Workshop

Dealing with Difficult

Conversations in the Workplace

Storage & Backups L2 (CMS

Mumbai)

Brightstor Mobile Backup & ARC

Srve

(Computer Associates)

Check Point Firewall (CMS Delhi)

Got an opportunity to represent High Call Volume Territory (UP & UK) as Service Delivery Manager. Handle Major Account in North upcountry along with prestige project I.e. -PNB.( PAN India ), Maruti Tab Solution, Trainings & get well appreciated.

Successfully establish Data Centre of Excise & Taxation Department’s At Shimla along with over 108 + Locations as per RFP & UAT on behalf of Tata consultancy services (TCS) before given timeline & with ensuring compliance to quality standards.

Successfully Completed Taxnet, HPCL, Huawei, NSN, Next-India. Pan-India Projects. Job and Organization

Distinction of receiving an appreciation letter from SBI Haryana for AMC services.

Skillfully handled the Network Infra. Pan India Project Taxnet of Income Tax Department (North Region).

Attained the Best Performance Award 2003 from CMS .

Successfully install & configured Disaster Recovery, Backup Policies at Air Tel Mohail (Arc Serve 9.0 with). Career Contour

No. Company Name Designation Duration

1. Ziqitza Health Care Limited (Regional) Head of Information Technology May-2021to Current 2.

Madras Security Printers Pvt Ltd Projects Head- Smart City –Karnal Aug -2020 3. ICAII Institute Of Management &

Technology

Senior Consultant - Service, Operation, IT

Infrastructure

March 2019 to

July 2020

4.

RAD Innovations -Mohali

Technical Consultant September 2016 to

February 2019

5.

Hewlett Packard Inc. India

Project Manager/ Technical Specialist (North -

Up-Country)

March 2013 to

August 2016

Account Delivery Manager

(North - Up-Country)

May 2012 to February2013

Service Delivery Manager (UP & UK) August 2011 to

April2012

6. Redington (India) Ltd., Chandigarh Area Support Manager July 2011 to August 2011

7. Sysnet Global Technologies Pvt. Ltd,

Shimla, Chandigarh

Data Centre Manager/ Branch Manager November 2010 to July 2011

8 RT Outsourcing Services Ltd.,

Chandigarh

Branch Manager (HP Services Centre) August 2009 to October 2010

9. CMS Computers Limited,

Chandigarh

Specialist/ Tech Support Manager/ Project

Manager/ Group Leader/

Sr. Customer Support Engineer

December 2003 to

July 2009

Academia

2012 ITIL FOUNDATION (2011), Version -3

2008 M.Sc. (IT) from Sikkim Manipal University

2002 Graduation from Punjab University Chandigarh. Personal Dossier

Permanent Address :#3119, Sec 20-D, Chandigarh

Phone : +919*********

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