Tech Support Service Delivery

HADIUZ CHOUDHURY

Cell: 646-***-**** Email: ****-**@*******.*** Address: 1837 Amethyst St Bronx, N.Y 10462 APT # 1

OBJECTIVE: To obtain a challenging position in the Cell Technician field where I can utilize my skills and knowledge.

HARDWARE AND SOFTWARE

Deep understanding of Windbreak Board. HP Oscilloscope

HP Digital Multimeter

HP Power supply

EXPERIENCE: Verizon Business

(1/2016 –

Current)

Field Installation Technician

Knowledge of telecommunications business models (CLEC, LEC, ISP, etc. Understanding of telecommunications facilities (SONET, DS3, DS1, DS0

Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.

Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.

Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

Experience working with telecommunication equipment (CSU/DSU, DACS,

and MUX)

Understanding of Ethernet Networking and LAN/WAN technologies (MAC

addressing, framing, switching

Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.

Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

VeriFone Long Island N.Y (1/2015 – 12/2015)

Field Installation Technician

Performs routine operational tests and fault isolation on equipment to ensure conforming with final

Product and customer specifications.

Diagnoses and isolates malfunctions down to the component level.

Conducts tests and collects data.

Performs basic record keeping functions per established procedures

Resolving problems, and making routine recommendations.

Troubleshot and tested Verifone Units and provided minor replacement for, touchscreen, touch pens, card scanners.

Partitioned SAS Mirrored drives and installed standard image for multiple servers to be used at Stores or as replacements in the event of failure at store locations

Ericsson (09/2010 - 10/2014) Field Technician

Developed proficiency in primary skills of customer relations, electronics, telephony, radio principles for CDMA and iDEN, and principles of digital transmission, fiber communication, data communication, telephony terminology, industry standards, and on-line network control/maintenance systems knowledge of CDMA, UMTS & LTE KPI's as well as troubleshooting experience in how to detect and solve specific network performance problems.

Experienced with RF performance & network performance management function and related area (trending, analysis, monitoring, reporting, troubleshooting

Detailed method of procedures (MOP) and practices to perform routine maintenance on all radio interface equipment

Develop proficiency with use of relevant wireless tools and test equipment

Develop proficiency with inventory tools and procedures

Duties are related to generator deployment and setup

Trouble shoots AC and DC power systems including tower light controllers

Provide service delivery and assurance of all radio interface network elements.

Analyze symptoms for accurate isolation of customer and network problems. Experienced in clearing alarms via Base Station Controller.

Experienced and knowledgeable configuring CSU for E1 and T1 protocols (Kentronix, Carrier Access, ALU MPR-9500, ALU 7705 router and Cisco 2900 routers).

Experienced configuring of laptops for testing and troubleshooting networks.

Experienced in the use of various wireless network analyzers. (Tektronics, HP, etc.)

Experienced cabling and wiring BTS or computers from blue prints or drawings.

Working knowledge of Ericsson RBS Element Manager (EMAS)

Commissioning and Integration of GSM, UMTS, LTE, and CDMA as per the OEM

Strong mechanical skills in installation (layout, assembly, tie-in, etc.); reading and interpretation of mechanical and construction drawings

Experienced with hardware installations, testing, and commissioning platforms

Performing installation, optimization and maintenance of base station equipment and transmitters.

Conducting building and grounds inspections and maintenance. Maintaining site and test equipment inventories.

Analyzing network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.

Integrating network hardware and interconnect facilities.

Updating daily logs with site-specific information and generating reports. Performing audits when required by various departments or regulators. Proficiency in the use of Windows 7 platforms

A demonstrated understanding of multiple client networks

Experience with radio access networks (RAN) and optical/microwave

SMARTECH (05/2009 - 09/2010)

Field Technician

Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals

Instruct customers in the operation and maintenance of their equipment as needed

Maintain open lines of communication with assigned Service Delivery.

Coordinator (SDC) to ensure customer satisfaction and meet Service Level Agreements

Track and insure return of all parts

Provide SDC with required call closure documentation and necessary reporting.

Resolve customer issues using superior customer service and communication skills

Metropolitan Transportation Authority Brooklyn, NY (03/2008 - 04/2009)

Intern/ Subway Inspection Department

Organized and prepared files and drawings in electronic format

Separated job order by boroughs.

Assisted Engineering on field assignments

Created electronics files using computer software such as adobe, excel and access to store drawings, maps and job descriptions.

EDUCATION:

DeVry College of New York

Bachelor Degree of Electronics Engineer Technology Graduated: June 2009

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