Service Representative Customer

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Experience

Customer Service Representative

MAXIMUS FEDERAL SERVICE • Tylertown, MS

10/2018 - 09/2022

Resolved associate, tool and service delivery issues revealed by statistical reports. Provided ongoing guest service.

Followed-through on all critical inter-departmental escalations to increase customer retention rates. Implemented and developed customer service training processes. Increased efficiency and performance by monitoring team member productivity and providing feedback. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Sought ways to improve processes and services provided. Communicated professionally with colleagues, freelancers and clients. Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Skills

Computer skills, Communication skills, Customer service, Computer literacy Education

4.0 GPA

Lajara Johnson

***************@*****.*** / 601-***-**** / 235 Branton Bay Rd, Tylertown, Mississippi