MM

MELINDA MCCRACKEN

advcjm@r.postjobfree.com 425-***-**** Antioch, CA 94509

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce- management issues to maintain streamlined operations. Process and procedure development

Stock management

POS systems operations

Leadership skills

Customer relations

Multi-tasking mastery

Merchandising

Supply and inventory management

Supervisor

Training and mentoring

Retail

Department Head

Staff development

Order processing

Lowe's Home Improvement Antioch, CA

Department Supervisor

02/2007 - 12/2021

Trained and mentored new comers, delegated task and responsibilities. Also gave great customer service listen to customer needs. I also Maintained inventory counts to make sure we had product on the shelf for customers. Helped my new comers succeed on how department should look clean and clear aisles for customers to shop. Down time is for stocking shelves maintaining top stock. Maintaining on watch sales to push the product that not selling to build a display.

Home Depot Edmonds, WA

Customer Service Associate

01/1994 - 01/2007

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Assisted customers in making payments on accounts and setting up payment plans.

Addressed inquiries, resolved customer issues and managed customer relations.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Liberty Union High School Brentwood, CA

High School Diploma

06/1983

Summary

Skills

Experience

Education and Training