Server
Resume:
ANNA LIZA T. VAUGHAN
**** ******* **** ******, *** VEGAS NEVADA 89123
EMAIL ADDRESS: ************@*****.***
CONTACT NOS. 702-***-****
JOB EXPERIENCE
Oct.2022 to Dec 2022 Flight Club Darts Bar/ Server Assistant Grand Canal Shoppes Venetian Hotel
2014 to 2019 Frappeetea Food House Restaurant Owner
2010 to 2013 Mandarin Oriental Hotel Restaurant Manager
The Tivoli/ Fine Dining
2006 to 2010 Mandarin Oriental Manila Assistant Manager
Paseo Uno & Poolside
2004 to 2005 Edsa Shangri-La Manila OIC/Assistant Manager
The Lobby Lounge
2003 to 2004 The Peninsula Manila OIC/CaptainWaitress
The Conservatory
1997 to 2003 The Peninsula Manila Waitress
The Conservatory
1996 to 1997 The Peninsula Manila Commis Waitress
The Conservatory
1995 to 1996 The Sulo Hotel Waitress/Cashier/Receptionist
The Lobby
1992 to 1995 Lazaden Enterprises Company Secretary
SEMINARS ATTENDED
• Cultural Exchange Ambassador
From Mandarin Oriental Manila to Mandarin Oriental Guangzhou,China
2013
• Move up training
Mandarin Oriental Manila
2012/2013
• Chemical Training
Mandarin Oriental Manila
2013
• Security & Safety Training
Mandarin Oriental Manila
2013
• Fire training
Mandarin Oriental Manila
2013
• Leadership Training Program
Mandarin Oriental Manila
2006
• Safety on Food Handling
Edsa Shangri-La Manila
March 23, 2005
• Supervisory Skill Builders
The Peninsula Manila
August,2004
• Unes Des Mascarade Y Versailles Chaine Des Rotisseurs
Rigodon Ballroom, The Peninsula Manila
February,1998
• Up-selling for Best Results
Bel Air Room Makati Sports Club
October, 1998
• Service Plus Program
The Peninsula Manila
March, 1999
• Security Awareness
The Peninsula Manila
April, 2002
AWARDS
• Moments of Delights : Guest Satisfaction commendation 2012
• Valuable Contribution on the Hotels Big Idea Program
The Peninsula Manila
1999
• Constructive & Creative Contribution to the Big Idea Program
The Peninsula Manila
1999
• Model Employee Award
The Peninsula Manila
Month of August, 1999
• Model Employee Award 2nd place For the whole year (1999)
The Peninsula Manila
• 1999 Lucky Strike Winner
Most Commendations from the Hotel Guest
The Peninsula Manila
EDUCATIONAL ATTAINMENT
Year School Name and Address/ Course
1990 to 1992 Martinez Memorial Colleges
Midwifery
Caloocan City
PRC registered
1986 to 1990 San Jose Academy
Secondary
Navotas, Metro Manila
1980 to 1986 San Jose Academy
Elementary
Navotas, Metro Manila
PERSONAL BACKGROUND
Date of Birth: 12 January, 1973
Place of Birth: Navotas, Metro Manila
Age: 49 years old
Height: 5 feet 5 inches
Weight: 128 lbs
Religion: Catholic
Citizenship: Filipino
Civil Status: Married
Husband:
Richard Vaughan
Father’s Name: Abelardo Tongco/Deceased
Mother’s Name: Mercedes Tongco/Deceased
REFERENCES:
Hon Josue Bellosillo
Retired Senior Justice of the Supreme Court
Dean of the School of Law and Jurisprudence, Centro Escolar University
May Alma Arenas
CEO Jham Manpower
0922.8830474
POSITION DESCRIPTION
REPORTING RELATIONSHIPS
POSITIONS REPORTS TO: F&B Director
POSITIONS SUPERVISED: Head Waiter/Capt. Waiter/Waiter/Waiter-Cashier/Receptionist
POSITION PURPOSE
This position is concerned in managing the outlet, in compliance with the established policies and procedures of the Hotel.
GENERAL DUTIES
1. Abides by the company’s mission statement
2. Works within the framework of Hotel’s guiding principles
3. Applies General Hotel Standards
4. Follows and enforces health, safety and security procedures
5. Maintains personal presentation
6. Provides company products and service information
7. Follows Hotel’s operational and/or organizational changes
ESSENTIAL FUNCTIONS AND BASIC DUTIES
General Units
• Work with colleagues
• Follow health, safety and security procedures
• Follow workplace hygiene and procedures
• Provide customer service
• Maintain personal presentation
• Provide company products and services information
• Control and Order Stocks
• Monitor Work Operations
• Develop Implement Business Plan
• Develop and Maintain Service Quality
• Apply Quality Standards Procedure
• Manage Quality Customer Service
• Deal with conflict Situations
Customer Service, Sales and Marketing
• Coordinate Marketing Activities
Training and Human Resources Development
• Deliver Training Sessions
• Roster Staff
• Monitor staff performance
• Assist and recruitment and selection of staff
• Lead and manage people
Maintenance and Engineering
• Supervise Maintenance Operations
• Food and Beverages Service
• Provide Food and Beverages Service
• Develop and Update Food and Beverage Knowledge
• Provide Specialist Advice on Food
• Financial Administration
• Process Financial Transactions
• Manage Finances within a Budget
• Manage and Purchase Stocks
Contact this candidate