Service Representative Customer

Sinclair Elam

***-** ******** ******, ******, NY 11423 917-***-**** advcf7@r.postjobfree.com

RELEVANT SKILLS:

20+ Years of Customer Service/Sales Specialist

Operated Multi-phone system *Operated Office Machinery

WORK EXPERIENCE:

CARDWORKS LLC. 2016-Present

Customer Resolution Advisor Woodbury, NY

Quality Control: assist credit card customers, utilizing different computer operating systems to multiple financial institutions, train/coach/supervise new reps, engage in high call volume as well as escalation calls, correspond with management regarding problematic situations, system upgrades, and participates in extensive customer service training

Recovery Unlimited Inc. 2015-2016

Collection Agent Melville, NY

Inbound/Outbound 3rd party Customer Service establishment, assist clients in attempted of retrieving outstanding overdue balances from previous customers generated from utilities and cable companies, assisted customers in offering various payment options to rectify and resolve payment disputes

King Tele Services 2013-2015

Quality Control Floor Supervisor Brooklyn, NY

Supervise, instruct, assist, advise and evaluate new Customer Service Representatives on the introduction and promotion of new campaigns, monitor, and access call volume conducted in regular meetings to strategize approach methods to retained and potential customer’s votes

Elamco Realty Inc. 1995-2000/ 2006-2013

Real Estate/Sales Agent Saint Albans/Syracuse, NY

Answered phones, took messages, generated and referred clients to the Realtor Broker, conducted interviews for the convenience of the landlord, and assisted in the company merging and remodeling vacant property units

Rapid Response 2004-2006

Customer Service Representative Syracuse, NY

Responded immediately to alarms, input, computed and followed proper procedure for urgent/emergency responses, and assisted co-workers with additional general work-related questions or concerns.

AT&T 2000-2003

Customer Service Representative/Sale Specialist Syracuse, NY

Inbound/Outbound cold calls of current customers, modified their initial needs of services, and implemented strategic tactics to win-back previous customers

EDUCATION & CERTIFICATION AND ADDITIONAL TRAINING

Andrew Jackson High School Queens, NY Diploma 1986

Queensboro Community College Queens, NY Liberal Arts 1988

New York State Real Estate License, Managerial Preparation Training, Extensive Supervisory and Customer Service Training, Top Sales at AT&T from 2001-2003, Senior Coordinator/Assistant Coordinator, New York State Real Estate License, Managerial Preparation Training, Extensive Supervisory and Customer Service Training

Contact this candidate