Desk Technician Technology Specialist
Resume:
Valdis Kalejs
Field Service Engineer - University Of Southern California
La Crescenta, CA 91214
**************@*****.***
Personable IT Field Service Technician offering well-developed skills in installation, repair, maintenance
and customer service. Pursuing a position in a busy office where focus and dedication are highly
sought.
Reliable Field Service Technician offering 20+ years of experience working in deadline-oriented
environments.
Technically-advanced information technology specialist successful in software administration and data
communications.
Work Experience
IT Technician
Cedars Sinai - Beverly Hills, CA
August 2022 to October 2022
Configure and install Desktop computers and Phones
Troubleshot/installed/repaired wireles devices
Troubleshot/installed/repaired data devices
Worked on cabling installation and repairs
Opened up and closed work tickets
Help Desk Technician
IDEMIA Identity & Security, N.A - Anaheim Hills, CA
March 2022 to August 2022
Troubleshoot IT issues and open work tickets for techs all over US.
Troubleshot/installed/repaired wireles devices
Troubleshot/installed/repaired data devices
Worked on cabling installation and repairs
Opened up and closed work tickets
IT Field Technician
Murtech - Los Angeles, CA
August 2019 to March 2020
Install/Replace/repair printers and desktops at area Stae Farm offices from Paso Robles to Mexican border
Sent old equipment back to vendor.
Field Service Engineer
University Of Southern California - Los Angeles, CA
May 1998 to August 2019
Input information from customer calls and onsite service visits into the company's system using [SNOW and Pinnacle and Service now].
Manage day-to-day operations and maintenance of equipment in IT
department.
Work on completing work tickets regarding:
Networking issues/activations/moves
Network switch /router Installation and troubleshooting
VOIP/ISDN/Analog phone installations upgrades and troubleshooting
Wireless installation and troubleshooting
Desktop installation upgrades and troubleshooting
Worked as an IT liaison for USC's Galen Center for all events that required
IT/wireless/phones
Worked on on call rotation dealing with pressing IT networking wife issues
Worked on hardware/network related issues in USC's computer labs
Well versed in dealing with Customers all over campus
Network Engineer
University Of Southern California - Los Angeles, CA
May 1996 to May 1998
Employed knowledge of data network technology and infrastructures to develop effective solutions.
Performed and documented network operations using step-by-step
decision trees.
Established and maintained network systems using networking principles.
Maximized network availability and performance by monitoring,
troubleshooting, resolving outages and scheduling upgrades.
Shift Supervisor
University Of Southern California - Los Angeles, CA
May 1990 to May 1996
Monitored employee and part time student performance and safety,
conducting retraining to correct problems and optimize productivity.
Employed optimal safety practices, including [Halon] with zero
complaints, hazards, incidents or lost-time accidents.
Kept areas clean, neat and inspection-ready at all times, maintaining strict
compliance with University guidelines to keep products within tight
tolerances.
Reported computer/network outages to on call personnel.
Education
High School Diploma
Crescenta Valley High School - La Crescenta, CA
1978
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