Support Specialist

Skilled behavioral health interventionist and administrative specialist eager to provide unparalleled support services.

Hearts and Hands of Care Inc. Community Support Specialist Mar 2017-Dec 2019 Supervisor: Will Dodd, case manager

-Provide therapeutic support to individuals experiencing cognitive and developmental disabilities according to their treatment plan, mandatory reporting, mandated training, Therap notes recording.

• Identified multiple misspelled words & confusing/ inaccurate statements throughout staff handbook resulting in a rewrite.

• Highest score on required annual testing.

• Client went without any crisis or escalated behaviors while receiving my support.

• Client made substantial & noticeable progress among all goals identified in treatment plan.

Co-Occurring Disorders Institute Behavioral Health Associate Nov 2015-Sep 2016 Supervisor: Aaron Clements, CEO

-Provide therapeutic behavioral support to youth who have experienced trauma. Review, understand and implement individual treatment plans. Collaborate with youth's clinician, parent/ guardian, teacher and anyone else that provides services. Input notes on AKAIMS for all time spent with clients.

• Selected to plan, organize & lead small groups during winter, spring & summer programs

• Facilitated group classes such as, Parenting with Love and Limits & Strengthening Families.

HeatSource Mechanical, Inc. Sales/Install Coordinator Jun 2015-Oct 2015 Supervisor: Larry & Jennifer Rushing, Owners

-QuickBooks, Field Service Management & SalesForce

• Discovered & remedied a 3% loss on all Lowe’s contracts

• Identified & reported embezzlement by past office manager

• Overcame sales deficit present upon arrival & went on to set salesman up to crush prior year sales

• Received a 12.5% wage increase with a flawless 90 day review

• Began preparing to take over as sales administrator after 90 days

• Asked to implement new office policies & procedures for improved record keeping & overall efficiency.

Team CC Wasilla F & I/Admin Support Jan 2015-May 2015 Supervisor: Korey Cronquist, Owner

-Bossweb, PSN & Lightspeed AlexSys & Craigslist

• Closed sale on every email inquiry

• Discovered a less expensive shipping vendor for Bush sales.

Matanuska Susitna Borough School District, Iditarod Elementary School

Special Education Aid Aug 2010- May 2013 Supervisor: Scott Nelson, Principal

-Provide assistance to children in SED during their school day. I ensure that they are successful and in their actions, encouraging and facilitating positive interactions with peers. Provide educational support with small groups or one on one tutoring. I also edit e-mails and parent letters, technical support, communication with other staff and parents, clean and organize classroom and supplies, assist teacher with anything and everything requested, etc.

Matanuska Susitna Borough School District, MidValley High School

Administrative Secretary Aug 2004-May 2010 Supervisor: Becky Huggins, Principal

-QuickBooks, IFAS accounting, School Max,

• Student advisor

• Lead school wide annual fund raising event

• Continuously exceeding prior year success & donating $500+ to 3 local veteran groups

• Planned & spearheaded 3 separate dinners prior to main event in order to fund the activities

• Record breaking attendance at all events

• Measurable community support supplying auction items

• Final dinner featured live music by local band

• Obtained state licensing for in school child care & acted as administrator and spent full days in child care until contracted out.

Skills and workshops

Highly qualified through MSBSD, ACES, Understanding Trauma, Principals of Poverty, Parenting with Love and Limits, mandated reporting, Family Violence and Intervention, relaxation therapy, Strengthening Families, IFAS, QuickBooks, AkAIMES, Therap, BossWeb, SchoolMax, MS Office, Various other software systems, Excel, Payroll, Human Resources, Reception, MS Word, Outlook, Office Management, Medical Terminology, Data Entry, AR/AP,

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