Administrative Specialist Customer Service

John Tiggemann

advccn@r.postjobfree.com 720-***-****

EDUCATIONAL EXPERIENCE:

Pepperdine University, Caruso School of Law Malibu, CA Sep 2019 - Dec 2020

- Master of Dispute Resolution, GPA 3.19

Metropolitan State University Denver Denver, CO Jan 2017 - May 2019

- Bachelor of Arts in Communication Studies, GPA 3.64

Colorado State University Fort Collins Fort Collins, CO Aug 2011 - May 2013

William J. Palmer High School Colorado Springs, CO Aug 2007 - May 2011

- Diploma

PROFESSIONAL EXPERIENCE:

U.S. Military Intelligence Readiness Command Aurora, CO Nov 2022 - Present

-Staff Administrative Specialist (GS-09), (Full-time/Paid) Brigade Staff Administrative Specialist. Serve as the military personnel technical expert. Review military, administrative and personnel related correspondence to make determination on adequacy prior to submission to higher headquarters. GPC/GTC holder and accountability officer. Coordinate, monitor and evaluate significant projects and activities concerning higher headquarters.

U.S. Army Reserve Personnel Action Center Garden Grove, CA May 2022 - July 2022

-Military Personnel & Administrative Specialist (GS-09), (Full-time/Paid) RPAC team leader. Prepare military personnel actions including evaluation reports, applications for appointment, promotions, individual orders, retirement point cards, or transfers. Providing guidance on physical security plans or policies. Research and analyze data identifying trends and report results to management.

U.S. Army 416th Engineer Command Denver, CO Vallejo, CA Oct 2020 - Dec 2021

-Army Reserve Administrator (GS-09), (Full-Time/Paid) Managing and coordinating staff in implementing operations, training, logistics, and human resources planning. Deliver correspondence in response to complex requests regarding laws and regulations. Research and interpret complex laws, regulations, and statutes.

U.S. Air/Space Force Non-Appropriated Fund Buckley AFB, CO Mar 2020 - May 2021

-Guest Services Representative (NAF-01), (Part-Time/Paid). Ensures customer service is the priority. Process Night Audit information. Resolve conflicts in a professional and timely manner.

U.S. Army Reserve Command Fort Carson, CO Upland, CA Jul 2017 - Present

-Civil Affairs Soldier, (Part-Time/Paid). Provide humanitarian aid and network with local populace to support emergency relief operations. Conduct community link analysis evaluations.

U.S. Army Fort Bliss, TX Sep 2013 - Dec 2016 -Infantry Soldier, (Full-Time/Paid). Train in combat arms taskings. Assist in strategic combat planning. Conduct and execute decisions from chain of command such as higher headquarters.

AWARDS, ACHIEVEMENTS, CERTIFICATIONS: Lambda Pi Eta Honors Society, Pi Sigma Alpha National Society of Leadership & Success, Provost’s Honor Role, National Honors Society for Veterans, Army Achievement Medal, Army Good Conduct Medal.

SKILLS: Adaptable, Data Analysis, French (full professional proficiency), Leadership, Mediation, Microsoft 365 Office, Adobe Systems, Zoom, Microsoft Teams, Skype Business, Negotiation, Organization, Problem-Solving, Public Speaking, Research, Teamwork

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