Dental Assistant Customer Service
Resume:
Sophia Di Grigoli
Murrieta ca 92563
Sophia.digrigoli@gmail. com
Experience
June 2016- August 2019
McDonald’s, Temecula- Crew trainer
●Operated drive thru services including taking orders, handling payments and food delivery in a prompt but friendly manner
●Provided exceptional customer service that resulted in promoting to crew trainer and awarded employee of the month
●Oversaw front of house crew rotating employees placements throughout shift while giving out breaks on time
August 2019- September 2020
The Gambling Cowboy, Old town Temecula Hostess
●Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
●Mastered open table by making reservations and rotating servers being sat
●Made floor plans by evenly distributing tables amongst servers
●Accommodated to guests needs by walking them to their tables while making them feel welcomed
●Answered the phones to provide customers with information or questions they might have about the restaurant
●Maintained and enforced strict up to date and cleanliness and social distancing policies regarding COVID-19 outbreak to ensure both employee and customer safety
October 2020- July 2022
Renes cowgirl cantina, Old Town Temecula - server
●Mastered POS(point of service) systems to handle payments ranging from $3,000-$5,000 per shift
●Accommodated to customers desires by customizing different items to their needs
●Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
●Memorize over 30 menu items with rotating specials in order to give recommendations to guests
●Served breakfast, lunch and dinner to 50-100 customers per shift
●Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients
●Welcome guests with a smile ensuring they were served properly
●Upheld all local and federal covid-19 safety protocols including mask requirements and social distancing
Los panchos bar and grill July 2022-present (server)
●Memorized over 100 menu items
●Give recommendations to guests
●Work together as a team with associates such as : running food, running drinks and helping where needed.
Education
October 2019- May 2021
Platt College, Riverside
- Associates degree in science
Major : ultrasound tech
September 2021- October 2022
Dental pros -dental assistant school
Certerications
CPR certified
BLS certified
References
Emily barber - general manager 619-***-****)
Cynthia puentes- manager 951-***-****)
Tiffany woods- professor 310-***-****)
Kaityn pittcard - supervisor845-***-****)
Rocio Cruz Estrella 951-***-****)
Manager
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