Swati Sinha Contract Manager

240-***-**** (C) Program Manager

Seeking a leadership role to provide guidance and layout strategies to create, implement and refine IT practices that will positively impact overall objectives and operational performance of the organization.

Summary

Ms. Sinha has over 19 years of leadership experience in Program and Project Management implementing information technology (IT) applications development and conducting operations and maintenance of large and complex systems. She has in-depth expertise in IT management and systems engineering with 20+ years of experience in planning, analyzing and delivering multiple systems and services from conception to deployment and operational management.

She has collaborated closely with federal agencies, their business customers and cross-functional teams to manage government contracts and business needs. She has been instrumental in developing long range plans and tactical details to balance cost, schedule, and performance and converted business goals into tangible systems. She is a leader with strong technical background and possesses superb communication and negotiation skills. She is PMP, SAFe and ITIL certified and holds OPM security clearance.

Ms. Sinha has provided cloud computing solutions (AWS and Azure) and conducted large scale data migrations. She has been long involved with health information management at Health and Human Services, National Institute of Health, Veterans Health Administration; IT infrastructure and messaging service management at the Federal Aviation Administration (FAA), systems management at the NASA, and Geographic Information System at the US Census. She has managed contracts and projects covering application development, infrastructure and service delivery, help desk services, and enterprise program management.

Clearance: Public Trust Clearance, National Agency Check with Inquiries

Core Competency

Organizational Leadership and governance

Electronic Health Records (EHR)

Development, Integration and O&M

Infrastructure, Operations and Service Desk

Cloud environments - Azure and AWS

Data and user migration

Project and Program Management,

Waterfall and Agile methodologies

Resource and Vendor Management

Acquisition & Budget, Proposal Development

Process Improvement, Systems Engineering

PMBOK, CMMI, SAFe, ANSI, IEEE, ITIL

Skill Sets

Managing federal contracts on system development, operations, infrastructure, and program management.

Supervision, liaison, direction, and governance to diverse multi-disciplinary technical staff.

Program/Project Control and Reporting, Contract and Account Management; Adept in Scrum Agile iterative methodology.

Proficiency in collaboration, process management (SharePoint, Windchill).

Azure and AWS Cloud network services, web applications, data migration.

Microsoft Office suite, SharePoint, JIRA, MS Project, Team Foundation, Teams, ArcGIS, ServiceNow, Remedy.

Open standards of Java, J2EE, XML, and Web Services, Oracle, PL/SQL, C++

Professional Experience

Client: Federal Aviation Administration (FAA) Washington, DC (Remote) PMO Project Manager, Rigil Corporation July 2021 – Present

Ms. Sinha supports multiple projects under the Enterprise Program Management Office, Office of Information & Technology Services, FAA. These initiatives are rollout of Microsoft M365 products and services for FAA wide sixty thousand users.

Manage cross-functional teams to plan, design, and implement system capabilities with inter-dependencies.

Coordinate among product owners, messaging operations, and security division(s) to plan, develop, and deploy MS M365 message archival and retention, Defender for Endpoint, and browser compatibility for applications.

Liaise with multiple teams, divisions, and third-party vendors to coordinate day-to-day activities in a matrix structure.

Resolve team impediments and issues; identify, escalate, mitigate, and monitor risks.

Develop and collaborate to create project artifacts, resolve conflicts and receive stakeholder’s approval.

Collect and consolidate project/program status for delivery to executive management.

Client: Library of Congress Washington, DC Program Manager, Zolon Tech, Inc. September 2019 – April 2021

Ms. Sinha manages multiple task orders under an Indefinite Delivery Indefinite Quantity (IDIQ) contract supporting the US Library of Congress. It is comprised of enterprise-wide software application development, data mining and migration, DevOps engineering, and cloud migration.

Managed technical, administrative, and financial aspects of task orders, supervised technical personnel

Conducted project Intake, resource allocation, project control, and monitored contract performance.

Coordinated with government managers, contracting officers (CO), contracting office representatives (COR), product owners and business customers to meet contractual obligations.

Responsible for day-to-day management as well as long-term strategic development.

Partnered closely to administer task orders, procuring resources, controlling cost and schedule management.

Performed business development, proposal writing, contractor performance assessments, and various reporting.

Client: US Department of Energy Washington, DC; Germantown, MD Deputy Program Manager, ActioNet October 2018 – July 2019 (end of contract)

Ms. Sinha managed Department of Energy (DOE) Task Order for IT operations, maintenance and development supporting the Office of CIO and Energy Efficiency and Renewable Energy Program (EERE). It spanned 20+ Work Orders for IT infrastructure, server/data hosting, cyber-Security, cloud migration, web development and maintenance. Contract ended in July 2019.

Overseeing management and technical aspects of the program for a matrix of cross functional teams.

Coordinated and delivered contract deliverables to the government Task Managers and Contracting Officers.

Cross-discipline integration to meet DOE’s business needs, managed sub-contractors and vendors.

Used multiple methodologies (SDLC waterfall, Agile, DevOps), managed and monitored risks and issues.

Reported work order status, cost variances (EVM), and contract modifications to the customer and executive management.

Client: Peraton Gov. IT Services (former Harris Corporation) Herndon, VA Senior Project Manager, Alta IT Services April – October 2018

Ms. Sinha planned and managed the program to build infrastructure and migration of all IT services and applications from Harris Corporation (parent company) to Peraton, supporting 3,500-user base and nationwide branches.

Supported building infrastructure and Azure cloud hosting environment to migrate services and applications.

Planned and implemented enterprise architecture for migration of SharePoint farm of 300+ site collections.

Facilitated server (VM) migration and user accessibility for nationwide branches in a cross-functional environment.

Created work breakdown structure (WBS), managed schedule, tracked and presented status to senior executives.

Collaborated and facilitated with functional managers and SMEs to implement and conduct Operational Change Management (OCM) to communicate with 3,500+ user community.

Client: National Institute of Health, National Heart Lung Blood Institute (NHLBI), IT Application Center Bethesda, MD Project Manager, Medical Science and Computing (MSC) July 2017 – April 2018 (end of contract)

Ms. Sinha managed and supported projects for NHLBI in operations and infrastructure services following Lean-Agile framework and project management best practices. Contract was awarded to a new vendor in March 2018.

Planned and lead projects for updating system operations (Linux and Windows), enterprise applications, Cloud hosting (AWS and Azure), and virtualization solutions using tools as JIRA, MS SharePoint, Project, Innotas, ServiceNow.

Managed operational aspects of Continuous Integration/Continuous Deployment (CI/CD) of systems to automate release of software in a DevOps environment, built Azure Cloud enterprise architecture (IaaS and PaaS).

Instrumental in establishing a Project Management Office (PMO) to manage, track and monitor projects, instituted agile methodology in a complex distributed environment.

Managed projects to implement operational tools as Bitbucket, Chef, and SolarWinds; Prepared reports for the COR on Project status, conducted prioritization, resource allocation, monitored and controlled projects.

Facilitated project planning meetings, scrum calls, sprint reviews, arranged resources, managed risk and issues.

Was retained by GRSi to conduct the contract transition including but not limited to roles, responsibilities, tasks, process steps, checklists etc.

Client: Center for Medicare & Medicaid Services (CMS), Medicare & Medicaid Innovation (CMMI) Baltimore, MD Program Manager, Arch Systems May – July 2017

Ms. Sinha managed and coordinated across multiple models/projects to be modified to meet the requirements of CMS mandated Social Security Number Replacement Initiative (SSNRI).

Primary interface between government and the contractor serving as a liaison with the Federal client SMEs.

Conducted all aspects of program management and supervised business impact analysis of CMMI models.

Facilitated Scrum calls, reviews, retrospectives; created WBS; developed and tracked project plans.

Managed resource, risk and issues, assigned and closed action items, ensured adherence to quality standards.

Client: Federal Aviation Admin, Office of Finance and Management, Infrastructure and Operations Washington, DC Task Manager, S4 Analytics/Burgeon International November 2014 – March 2017 (end of contract)

Ms. Sinha managed an integrated team of Messaging Operations and Problem Management staff. She directly supervised and participated in the operational activities requiring for a customer base of 50,000+ FAA users performing the following:

National Help Desk Support for IBM Lotus Notes and EMS 365 (Outlook and Lync) message engineering support Services for Tier I, II and III incident and problem management.

Overall operation and delivery of the Messaging Operations Services (MOS) servers providing 24/7 support.

Provided Leadership as the primary POC and served as a liaison with the Federal government client to manage tasks, issues and problems (response, resolve, escalate and report).

On-boarded and off-boarded staff, redistributed tasks and responsibilities with new contract.

Reported and coordinated with FAA Branch Manager, Contracting Officer on ongoing tasks, projects, and trends.

Facilitated user account management, server monitoring and maintenance, synchronization, message security, directory services, e-Discovery requests, vendor escalation etc.

Prepared contract reports, SLA reports, incident management matrices; provided PM process training.

Client: Veterans Health Administration (VHA) - Office of Information & Technology (OI&T), Product Development (PD), Program Management Office PMO) Washington, DC Program/Project Manager/Sr. Systems Engineer (Various contractors) October 2006 – June 2014

Ms. Sinha planned, managed, and supported software development and augmentation projects to transform Electronic Health Records (EHRM) at the VHA. These projects ranged from $1M to $50M. She conducted the following functions:

Program management direction, control and support for enhancement and development of enterprise systems, operations, and maintenance (O&M) and process improvement contracts.

Supported Program Management Office (PMO) by creating and reviewing project documents while adhering to Project Management & Accountability System (PMAS) and CMII principles.

Managed geographically dispersed teams, coordinated with business and technical stakeholders, maintained project schedules, vendors, finances, risks and issues among cross functional teams.

Administered contract management with COs, sub-contractors, prepared Technical capabilities for RFP responses

Recruited, on-boarded, and managed resources at various levels.

Assisted in building enterprise architecture for ‘system of systems’ supporting Veterans Health (VHIT).

Planned and coordinated to implement Disaster Recovery System, integrated COTS and GOTS products.

Co-ordinated and developed templates for project management artifacts like Operational and Maintenance Plan (O&M), Service Level Agreements (SLA), Change Control Plans and Risk Management Plans.

Developed and implemented Risk Management and Change Control Process, created Boards at the Portfolio level.

Managed risks and issues at portfolio, program, and project levels.

Client: National Aeronautics and Space Administration (NASA) Washington, DC

Project Manager/Solution Lead (DKI Consulting/Cimarron) September 2004 – October 2006

Supervised a team of Solution Lead / Project Managers under the Exploration Systems Mission Directorate (ESMD) managing Software development and process improvement.

Implemented Primavera (Oracle based COTS product) for Project Scheduling and Earned Value Management.

Assisted in the acquisition process including business requirements, market research and vendor selection.

Provided program and EVM for projects ($100 million+) under Exploration Systems Research & Tech (ESR&T).

Managed and implemented a web-based application for Prometheus Programmatic Environmental Impact Statement.

Implemented a full SDLC on ESMD web pages integration: Elucidated requirements and use cases, designed system, integrated Java builds with XML scripts, managed all levels of testing, and deployed at the Marshall Space Center.

Implemented and customized Windchill, a web-based COTS product used for process and document management.

Client: Geography Division, U.S. Bureau of Census, Head Quarters Upper Marlboro, MD

Project Manager/System Analyst (KT Consulting/SAIC) June 2001 – May 2004 (end of contract)

Managed a team of programmers and testers for quality management (data verification, validation, and error correction) under Data Access and Dissemination Systems (DADS) program.

Managed a project using 40+ resources to correct anomalies of the national Master Address File.

Supervised Arc Info based COTS products using Arc Internet Map server and Oracle.

Upgraded and updated Topologically Integrated Geographic Encoding and Referencing System (TIGER) and Master Address File (MAF) systems, verified prototypes and analyzed data for TIGER accuracy, MTAIP and TIGER Web.

Team Lead for designing QA/QC process for Data Access and Dissemination System (DADS), 2000 Census.

Spearheaded and designed a reporting system on QC for MAF-TIGER Accuracy Improvement Project (MTAIP).

Coordinated development of an application (Oracle/Java) for supporting TIGER corrections.

National Association of Securities Dealers (NASD/NASDAQ) Rockville, MD

Lead Business Analyst April 1999 – May 2001

Managed a team of Business Analysts and coordinated with business customers to prepare technical requirements

Managed system level and integration tests with the Development and Testing teams and business customers

Elucidated business rules and system requirements for financial data applications

Developed system design for Master Data Systems (MDS) and Surveillance Data Reporting (SDR)

Facilitated development of logical and physical data models for data warehousing using ERWIN and COOLGEN and conducted data verification using QDB Analyzer.

Litton/PRC Reston, VA

Systems Analyst March 1998 – April 1999

Inspected and verified software codes used by United States Postal Services (USPS).

Developed test plans, testing scenarios and test scripts.

Conducted tests to ensure compliance with Y2K date processing.

Provided extensive training for conducting Independent Verification and Validation (IV&V).

Education

Bachelor of Science, Honors in Geography, Gokhale Memorial Girls College, Calcutta, India – 1983.

Master of Science in Geography (Cartography specialization), Calcutta University, Calcutta, India – 1987.

Master of Science, Urban and Regional Planning, State University of New York at Albany, NY – 1990.

Montgomery County Community College, MD, Programming and System Analysis courses – 1997.

Information Systems Powerhouse – PL/SQL, Oracle Middleware Forms, Visual Basic, C++ - 1998.

Certifications

Certified SCRUM Master – July, 2020

SAFe Agilist Training – Sep, 2019

ITIL Certification - June 2011

Project Management Professional (PMP) Certification - July 2010

Rational ClearQuest, ClearCase – 2008, 2011

Primavera Project & Cost Management - April 2006

Arc/GIS (ESRI) – July 2003

DOORS Requirements Management - April 2003

Oracle Developer, SQL Report Writer, Visual Basic Developer, 1999

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