Operations Manager

Sondra I Sullivan- Brown

SENIOR OPERATIONS LEADER

***************@*****.*** • 720-***-****

Aurora, CO 80015

Summary

Accomplished, forward-thinking, reliable, and goal-oriented operational manager with an extensive background in leading various high-impact initiatives within the mortgage processing industry. Skilled in the development and implementation of key strategies focused on the enhancement of business performance, operational readiness, and efficiency. Expertise in providing leadership to cross- functional teams to drive operational excellence. Analytical professional with a talent for cultivating relationships focused on promoting best practices. Career Experience

Bellco Home Loans 5/2021 – 04/2022

Operations Manager

Oversee operational delivery and performance through the strategic development and execution of systems and structures supporting sales and operations teams. Steer file management and due diligence initiatives. Collaborate with sales teams to properly structure loans and gather documentation. Define and implement operational standards and best practices. Trained teams on systems and key processes. Liaise with internal stakeholders to communicate client needs.

• Secured full-time position with demonstrated ability to establish effective operational teams and systems.

• Effectively streamlined processes across loan origination, approval, and closing functions.

• Key contributor in the establishment of the operation team stimulating a $33M increase in funding volume in six months.

Cherry Creek Mortgage 3/2017 – 4/2021

AVP -Corp Processing & Processor Training

Directed the day-to-day operations of the processing department ensuring alignment of performance with established objectives and standards. Oversaw loan file management and due diligence processes to drive loan closing timelines. Analyzed files for accuracy prior to submission to underwriting. Collaborated cross-functionally to structure loans, devise standards, and drive continuous improvement efforts. Managed the preparation of presentations. Facilitated systems training and support.

• Spearheaded the development of a comprehensive loan officer and processor training to enhance documentation and file structuring.

Goldwater Bank, NA 6/2016 – 3/2017

Operations Manager

Steered the performance and delivery of daily loan file operations in preparation for closing. Reviewed files for completeness and accuracy before transferring to underwriting. Partnered in loan structuring and service planning. Liaised between clients and agents to drive effective communication and education on the loan process. Generated performance reports for the sales and underwriting department.

Land Home Financial Services 2/2015 – 5/2016

Loan Coordinator

Analyzed a diverse portfolio of mortgage loan documents for correctness and compliance. Partnered with loan officers to structure files and facilitate client communication. Collaborated with processors and underwriters to drive the closing process. Developed reports and presentations on industry changes, branch policies, and program performance.

• Recipient of the Employee of the Month award for February 2016. Citywide Home Loans 6/2013 – 1/2015

Loan Processor

Meticulously reviewed loan files and documents ensuring correctness and compliance with established standards. Submitted files to underwriting for decision making efforts. Identified missing information and documents from files. Served as a coordinator of various internal, external, and third- party resources.

• Expertly managed a pipeline of 30 loans per month supporting five loan officers. WJ Bradley Mortgage Capital 4/2013 – 6/2013

Loan Processor

Evaluated mortgage loan files and documents for compliance and completeness. Drafted and distributed communications

in support of credit decisions. Responded to internal requests and questions on loan documents and review process. Reported daily matrix to senior leaders.

• Consistently met established time frames and department Key Performance Indicators

(KPIs).

Additional Experience

Senior Correspondence Representative – Optum Health Bank Senior Monitoring Representative - Vivint

Service Representative - TIAA-CREF

Consultant - Global Systems Solutions

Contract Loan Processor - Global Systems Solutions Operations Manager - Prestamos de Colorado, Inc.

Operations Manager - Home Lending of America

Senior Loan Processor - New Century Mortgage

Education

Associate Degree

Salt Lake Community College

License

Colorado MLO – NMLS # 986803

Affiliations

Member - Colorado Mortgage Lenders Association

Member - Operations and Compliance Forum

Member - Leadership Forum

Volunteer - LARAC: Affordable Housing Committee and Volunteer on Sub- Committee for the Governor’s taskforce for Affordable Housing

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