Maintenance Technician Customer Service

Christopher Lewis

Maintenance Technician

678-***-**** *************@*****.*** Atlanta, Georgia 30311 CAREER OBJECTIVE

Diligent professional with 6 years of experience and a proven knowledge of troubleshooting, diagnostics and preventive maintenance. Aiming to leverage my abilities to successfully fill the Maintenance Technician role at your company. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. EXPERIENCE

INDUSTRIAL MAINTENANCE TECHNICIAN, Union City, Georgia Walmart, February 2017-December 2022

• Conducted and completed interior painting projects, minor touch-ups and wall repairs.

• Complied with OSHA regulations, maintaining safe and clean working environment.

• Maintained safe working environment utilizing personal protective equipment.

• Repaired electrical work and installed light fixtures.

• Recommended and initiated projects, preventing recurrence of production issues and breakdowns.

• Dismantled, repaired, or replaced devices using hand tools and power tools. Used technical documents and vendor resources for researching and diagnosing mechanical and electrical problems.

•

• Managed parts, tools and drawings for facilitating safe and timely repairs.

• Toubleshot electrical equipment using ladder logic and electrical schematics.

• Grew lean knowledge, resulting in increased productivity.

• Diagnosed complex mechanical and electronic problems utilizing diagnostic computer.

• Read and interpreted equipment manuals and work orders for performing required maintenance and service.

• Prioritized work orders for service maintenance requests.

• Tended to equipment malfunction or failure with minimal downtime to production.

• Worked with engineering to develop preventive maintenance programs for new equipment and utilities.

• Organized work areas and equipment aligned with sanitation and cleanliness standards.

• Researched suppliers for necessary parts, determining compatibility and obtaining competitive prices.

• Completed plumbing repairs and replaced plumbing fixtures.

• Assisted supervisor with preventive maintenance and special projects.

• Operated specialized mechanical equipment using machine learning and robotics. PERFORMANCE SUPERVISOR, Memphis To Atlanta, TN/GA Simos/Nike, September 2011-February 2017

Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).

•

Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

•

• Advised management on organizing, preparing and implementing recruiting and retention programs. Provided management with information and training related to interviewing, performance appraisals, counseling techniques and documentation of performance issues.

•

• Analyzed employment-related data and prepared required reports. Maintained and updated human resources documents, such as organizational charts, employee handbooks and directories and performance evaluation forms.

•

• Developed and implemented personnel policies and procedures. Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

•

• Interpreted and explained human resources policies, procedures, laws, standards, and regulations.

• Qualified job applicants and referred them to managers, making hiring recommendations when appropriate. Evaluated applicant qualifications and eligibility for specified licensing, according to established guidelines and designated licensing codes.

•

Evaluated selection and testing techniques by conducting research and follow-up activities and conferring with management and supervisory personnel.

•

ASSISTANT MANAGER, Memphis, Tn

Flash Market/Citgo, May 2007-October 2011

Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

•

• Liaised between managers and employees, communicating concerns and expectations to appropriate parties.

• Coordinated employee schedules according to staff availability and processed time-off requests.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Managed company orders, expenditures and sales to meet budget and revenue targets.

• Organized company merchandise and displays to increase brand awareness and product sales.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Reported customer and employee accidents, injuries and concerns for supervisor review.

• Implemented comprehensive business procedures to promote compliance with industry standards and rules.

• Tracked store inventories and replenished products according to demand.

• Communicated with clients to address questions, concerns and needs and provide quality customer service.

• Assisted with new employee training and conducted performance reviews to track overall progress.

• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools.

• Handled employee discipline and termination according to company policies.

• Administered annual operating and capital budget to facilitate profitability.

• Implemented and developed operational standards, policies and procedures.

• Oversaw personnel to maintain adequate staffing and minimize overtime.

• Facilitated month-end closing processes, invoicing and journal entries.

• Led and directed team members on effective methods, operations and procedures

• Addressed and resolved client or customer inquiries to foster superior standards of service. Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

•

• Implemented revenue strategies through statistical analysis.

• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

• Developed training modules and documentation to train staff.

• Identified operational process inefficiencies to recommend necessary improvements.

• Conducted quality, timely performance feedback and performance appraisals. EDUCATION

HIGH SCHOOL DIPLOMA, Memphis, TN

South Side High, May 1998

SKILLS

HVAC Systems Technical Plans Industrial Machinery Maintenance Equipment Servicing Problem-Solving Ability Equipment Functionality Active Listening Mechanical Expertise Cleaning Schedules Safety Awareness Environmental Health And Safety Basic Tools Maintaining Clean Work Areas Power And Hand Tool Use Industry Standards And Regulations Customer Satisfaction Product Reliability Daily Cleaning And Sanitation Operational Efficiency And Safety Code Compliance Customer Needs Assessments Industrial Safety Chemical Cleaners Performing Routine Maintenance Equipment Installation Siemens SINUMERIK CNC Industrial Production Environmental Compliance Mechanical Troubleshooting Hydraulic And Electrical Diagnosis Production Processes Machine Maintenance And Repair Ventilation And Air Conditioning Drywall Painting Organizational Abilities Training Junior Team Members Power Saws Safety Precautions Basic Math Corrective Actions Machinery Lubrication Hazard Prevention Hazardous Chemicals Voltage Testers Equipment Assembly Diagnose Malfunctions Alignment And Balancing Problem Detection And Resolution Predictive And Preventive Maintenance Performing Finishing Work Voltage Meters Computerized Maintenance Management Control Precision Blueprints Documentation CERTIFICATIONS

• OSHA: 30-Hour General Industry Safety and Health • American Red Cross CPR Training REFERENCES

References available upon request

Contact this candidate