MELISSA BAIRD

*** **** ** ** **** Beach, FL ***** 321-***-****

advcb9@r.postjobfree.com

OBJECTIVE

To utilize my experience and education to further my career in the beautiful world Communications

EXPERIENCE

POLICE COMMUNICATIONS OFFICER CLEARWATER POLICE DEPARTMENT 04/2022- 10/2022

oUse the states, city and county credentials to check the camera systems for police use to conduct search and rescue

oAssist detectives in cases and reports for jail and court

oOperate computer aided dispatch (CAD)

oMaintain accurate status records of all Department units through multiple logs

oOperate Teletype (FCIC/NCIC)

oCheck backgrounds and warrants of arrestees and those that are run by the officers.

oTrain new and current employees in NCIC/FCIC.

oAssist the public in their needs.

POLICE COMMUNICATIONS OFFICER AVENTURA POLICE DEPARTMENT 06/2019-10/2020

oAnswer 911 and non-emergency calls reference to calls for service to help the community.

oAnswer, code, and route emergency medical calls

oOperate computer aided dispatch (CAD)

oMaintain accurate status records of all Department units through multiple logs

oOperate Teletype (FCIC/NCIC)

oProvide and use communications skills

oUse the states, city and county credentials to check the camera systems for police use to conduct search and rescue.

oCheck backgrounds and warrants of arrestees and those that are run by the officers.

oAssist detectives with open cases.

oAssisting K9 officers and road officers on where to go with the cameras, and also by drone.

POLICE COMMUNICATIONS OFFICER WINTER GARDEN POLICE DEPARTMENT 01/2012-2019

oAnswer 911 and non-emergency calls reference to calls for service for helping the local community around me

oOperate computer aided dispatch (CAD)

oMaintain accurate status records of all Department units through multiple logs/ records/administration work

oMonitor Public Safety Radio channels for pertinent information

oOperate base station radio network using assigned frequencies

oOperate Teletype (FCIC/NCIC)

oProvide exceptional customer service to the public

oUse the states, city and county credentials to check the camera systems for police use to conduct search and rescue.

oCheck backgrounds and warrants of arrestees and those that are run by the officers.

oAssist my and other agencies in translations for language Spanish.

oAssist detectives in cases and reports for jail and court.

oArrange transport for the arrestees.

oTrain new employees.

oContribute in writing policy and procedures.

LEASE RETURN MANAGER RICK CASE HONDA 2008- 2009

oManaged the return of leased vehicles

oMaintained the relationship with Honda

oCreated and managed inventory reports for the dealership

oAssisted with inventory flow of vehicles/products incoming and outgoing in the dealership

CUSTOMER SERVICE MANAGER LOWE’S 2004-2006 & 2007

oTrain employees and manage the customer service department/administrative duties

oRun credit history to determine eligibility for customers’ accounts

oWork with Store and Assistant Store Managers to help make the store a better functioning environment.

oEnsure all of pricing labels and products are accounted for and make sure damaged products are stored in a safe environment.

oAssist with project managers with sales productivity.

HEAD START TEACHER MICCOSUKEE HEAD START 2007

oAssist the Miccosukee teachers with the children while they conduct their curriculum and assist in teaching the children English.

oMake sure the children stay together in a safe environment

oHelp and assist with the children during breakfast and lunches (all different ages)

oHelp clean and maintain the classrooms clean before the children arrive and after the children leave.

oAssist with after school project and school functions.

EDUCATION

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE/ PUBLIC SAFETY CAPELLA UNIVERSITY

Associates Degree In Criminal Justice[ Capella University]

Major: Criminal Justice with specialization in Emergency Management

Related coursework: Criminal Procedure and Evidence, Criminal Law, Introduction to Criminal Justice, Public Safety courses specializing in communications.

SKILLS, ABILITIES AND CERTIFICATIONS

oExcellent communications skills

oCrisis intervention training (CIT)/ active shooter/ mental health training

oHandles well under pressure

oCustomer Service Oriented

oProficient in Microsoft Office/ Teaching experience.

oBilingual in English, Spanish and Japanese (Read/Write/Speak English and Spanish- Japanese basic level)

oCurrent State of Florida Department of Health- 911 Public Safety Telecommunicator’s Certification

oCurrent Florida Crime Information Center (FCIC) and National Crime Information Center (NCIC) Level 2 User Certification and Training

oCPR Certified and TEFL/TESOL Certified

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