Customer Service Specialist

Benjamin SALAS

Spring Hill, FL ***** 727-***-**** advcb4@r.postjobfree.com

Summary

Detail-oriented manager and custodian skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Bilingual meticulous person offering 40 years of experience and fluency in English and Spanish. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease. Hardworking and reliable person with strong ability in working with environmental skills, cleanliness and people. Offering a variety of skills including experience with lawn maintenance, back ho, forklift, maintenance and repair as well as, material handling and management. Highly organized, proactive and punctual with team-oriented mentality. Skills

Special Talents Multifaceted, 20+ years in Paint Industry, Diligent, Dependable, Flexible,

Knowledge of Microsoft Excel, Word and Lotus Notes Accounts payable

Budget

Customer service specialist

Dependable

English

Lotus Notes

Managerial

Meetings

Microsoft Excel

Word

Painting

Paint

Payroll

Property

Management

Receiving

Retail

Scheduling

Shipping

Spanish

Cash Flow analysis

Program leadership

Profit & Loss

Risk management

Cost breakdown analysis

Productivity performance

Business development

Relationship management

Shareholder accountability

Regulatory compliance

Strategic planning

MSDS knowledge

Mixing cleaning chemicals

Janitorial equipment familiarity

Electric clippers

Leaf blowing

Fluent in Spanish

Time Management

Gardening Products

Excellent communication skills

Clean driving record

Maintenance

Facility maintenance

Sanitization techniques

Rug shampooing

Minor repairs

Forklift driving

Safety behaviors expertise

Materials handling

Supervision

Reliable and trustworthy

Friendly, positive attitude

Maintenance & Repair

Working collaboratively

Experience

CEO/OWNER 01/2011 to 12/2017

Dignified Security Escort - Spring Hill, FL

Supervised security officers and funeral escort to effectively direct and enhance security operational areas. Established start-up security and funeral escort company, overseeing strategic planning, market analysis, product development and regulatory compliance.

Led organization, established business direction and actualized operational plans to meet goals. SALES REPRESENTATIVE, MARKET REPRESENTATIVE 01/2007 to 01/2011 Comex Group/Color Wheel Paints - Tampa, FL

Developed customized sales techniques to successfully sell and upsell new construction and personalized home and commercial builder representative services to new and existing clients. Monitored customer order process and addressed customer issues. Achieved or surpassed sales quotas by as much as 40%. Created sales and revenue-generating opportunities in new markets to improve bottom line. Cold-called over 15 prospective customers daily with 40% success rate. Generated average of $1. million in sales while securing 60% goal attainment performance ratio. SALES REPRESENTATIVE 01/2002 to 01/2007

Duron Paint/Sherwin Williams - Clearwater, FL

Managed a $1 million plus territory in new construction, property management, and pot & brush painting. Builder representative for Beazer Homes.

Held accountable for 180 Face to Face calls on monthly basis, Managed territory with handheld PDA, Planned yearly territory budget, and attended meetings with Suncoast Chapter Condominium Association. Contacted new and existing customers to discuss how specific products could meet needs. Created sales and revenue-generating opportunities in new markets to improve bottom line. AREA MANAGER 01/1997 to 01/2002

Porter Paints - Wichita, KS

Tasks included delegating duties to each employee, ordering products, wallpaper, payroll, scheduling, accounts payable and receivables, shipping and receiving of merchandise, and collections. Supervised business functions, employee staffing, customer retention and financial accountability for all stores. Developed and administered budgets covering inventory, labor hours and overhead expenses. Inspected production, quality control and maintenance reports to detect and address production problems. Maximized sales by effectively rolling out new incentive programs across regional stores. Evaluated schedules, orders and forecasts to plan operational processes and meet timetables. Supervised 13 employees, ensuring optimal productivity. Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.

Managed $4 million operation by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.

Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.

CUSTOMER SERVICE STORE MANAGER 01/1993 to 01/1997 Sherwin Williams - Grandview, KS

Third key manager with store volume of $5 million both retail and contractor side. Customer service specialist assisting with needs as well as all other managerial daily duties. Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.

Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections. Developed open and professional relationships with team members, enabling better, more effective customer service.

Education and Training

TVI Junior College - Albuquerque, NM AA) Associates Degree Criminal Justice, 05/1987

Valley High School - Albuquerque, NM High School Diploma 1980

Activities and Honors

Albuquerque Police Department DART Unit, Police Athletic League Golden Glove Boxing, DECA Member, Member of Suncoast Chapter Condominium Association, PDCA, Certificate for Sales Excellence Education for Sherwin Williams References

References available upon request

Interests

Interests and activities, Swimming, outdoor activities, riding motorcycle, firing range, hunting, boating, fishing, spending time with my family

Languages

Bilingual in both English and Spanish

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