Data Entry Operations Specialist

Tieona Hilliard

Houston, TX *****

513-***-**** ***********@*****.*** WWW: Online Digital Resume

Professional Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Skills

Search and Rescue

Quality Deliverables

Employee Timesheet Processing

Marketing Materials

Work History

03/2015 to Current

Operations Specialist II

Nike Inc., – Memphis, TN

Collected, arranged and input information into database system.

Tracked and analyzed reports to determine needed improvements.

Assisted various departments with change by communicating new improvement plans and expectations.

Developed and updated tracking spreadsheets using Picking.

Generated reports of findings to help management with making key decisions.

Motivated and trained employees to maximize team productivity.

Monitored supply chain and managed logistics functions for company.

03/2015 to 01/2019

CDC Clerk

Nike Inc., – Memphis, TN

Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Interacted with customers by phone, email or in-person to provide information.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance..

Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Informed and supported business leaders through consistent communication and administrative support duties.

Supported staff on special assignments and ad hoc projects.

01/2008 to 02/2015

Assistant Operations Manager

Marshall Dept. Store, – Memphis, TN

Coordinated with General Manager in different operational issues and promotional activities.

Supervised operations team to support operational excellence and excellent customer service.

Developed and maintain operational guidelines for staff.

Monitored employee productivity and optimized procedures to reduce costs.

Taught employees how to collaborate on daily job tasks and achieve service targets.

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Enhanced employee management by developing schedules, tracking time and administering payroll.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Developed productive, profitable and achievement-oriented working environments for employees.

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.

Generated operational reports for management on monthly schedule.

Reduced store's shrink 85% by limiting operational losses and adding more than $[450] per year in operating profit margin

Education

08/1993

No Degree: Small Business Administration And Management

Columbus Business College - Business Administration

05/1988

High School Diploma

Great Oaks High - Ohio City, OH

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