Personal Information

Name: Juan Angel Arizmendi Duque

Profession: Computer Systems Engineer

Date of birth: September 27, 1985

Email: advc9s@r.postjobfree.com advc9s@r.postjobfree.com Mobile: +1-347-***-****

Professional Experience

Consulate General of Mexico in New York

Address: 27 E 39th Street, New York, NY 10016

Date: October 2014 to date

Computer Engineer

Systems administrator for the Consulate on Wheels, which is responsible for the issuance of passports and consular registrations for Mexicans residing in the United States, specifically in the states of New Jersey, New York and Connecticut. My responsibilities are to ensure the functioning of the equipment, the network and the connection to the main database where the user data is stored (in Mexico City). Functions:

• Corrective and preventive maintenance and problem solving.

• Implementation, maintenance of the POS system for the “Consulate on Wheels”

• Implementation of the remote control system (TeamViewer), to carry out authorizations by authorizing passports and identifications for the Mexican embassy.

• Maintenance and support of equipment, this includes passport and consular Identification cards printers, laminator, laptops, scanners, cameras, iris scanners and fingerprint scanners.

• Inventory of equipment and consumables for this consular unit.

• Connectivity and network solutions with data centers in Mexico. Tata Consultancy Services (TCS)

Address: Plaza La Cuesta, Av. Pie de la Cuesta 104, Desarrollo San Pablo, Santiago de Querétaro, Queretaro, México 76148

Date: April 2014 to October 2014

IT Analyst - Second Level Support

Support engineer for the Lan International, part of Clear Channel Communications, Inc.

(nowadays known as iHeartMedia), we give support to the whole radio stations in the US, including Hawaii. The support was provided by chat, email and phone. SQL was used to perform queries and check for possible inconsistencies in user-generated data, thru Microsoft SQL tool. Remote connections are made through VNC, TeamViewer and Microsoft Lync, always searching for the best way to give remote support to the final user. The software was in-house-developed by the company (known as Viero) it’s the most used by the biggest radio stations in the US, the remote support to Internet Affidavits(also known as SalesForce) it includes Server issues, Rotator services within the local-based Servers and most of the issues related with the access to all the logins used to access the platform like password reset and name corrections, and as administrators we have access to make changes in roles and positions to the final users. The support was given to 1500+ radio stations across the US. Most of the requests were made by a software called ServiceNow, that automatically generates tickets for every email that we get into the system, as the Second Level Support I have to solve the most complicated tickets (via mail, call or chat) that we get. This project was related to media, because we help people from the station to schedule all the spots and ads and try to fit in to the available spaces between the shows.

Grupo Lala

Address: Calz Lázaro Cárdenas 545, Parque Industrial, 35078 Gómez Palacio, Dgo., México Date: January 2009 to April 2014

IT Engineer Senior

Technical support(Mexico, USA and Guatemala). The support was given to the applications developed by the company, the software was used for sales control, as well as SQL for handling of database errors/inconsistencies. SAP system support in OP and SD modules (warehousing and sales), troubleshooting remotely; Via NetMeeting, TeamViewer, VNC. Hardware support (installation, problem solution), network printers, network configuration (wired and wireless). Active Directory policies, basic knowledge of Citrix applications. Microsoft Windows and office software configuration and support. I was in charge of the the sales interface(Mex-USA-Gua); the software records the sales of the company, the software was made to match 2 systems, SAP to generate electronic invoices and SICAV to manage the local sales, both systems should match at the end of the day. As daily basis we make the setup for DNS and Proxy servers into the user PC, in order to grant access to internet or some specific webpages requested by the Administrator of the department.

As a plus I was in charge of the mail configuration in the mobile devices of the managers of the company, the setup was made remotely, because most of the managers were located in the main offices in Santa Fe, CDMX. the devices were Black berry, iPhone and android phones.

Configuration of BlackBerry and iPhone clients of new mail platforms, migrating them from Exchange, IMAP and POP3 (MDaemon) to POP3 (Mirapoint). Internal messaging service configuration based on Jabber and XMPP. Software used

Viero Radio Fusion (Advanced - used for 8 months)

SalesForce Internet Affidavits (Advanced - used for 8 months) Adobe Flash (intermediate - used for 6 years ).

Windows (Vista, 7, 8) X86/X64 (expert - More than 12 years). Oracle SQL SQL Developer (intermediate - 8 years) VPN via SSL y FortiClient (Basic - 5 years)

Active Directory policies (intermediate - 6 years). Jabber clients (messenger) (intermediate- 4 years). Mac OSX – iOS (intermediate - 9 years).

Microsoft Office (2000 – 2016) (expert - More than 12 years). Mirapoint Mail-Pop3 (intermediate – 3 years).

SAP – OP and SD (intermediate - 6 years).

Ticket- incident report softwares- Hp Service Desk,ServiceNow Remote Support software - VNC, TeamViewer, Microsoft Lync

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