Administrative Assistant Customer Service

Brenda Quarles

******.*********@*****.*** 682-***-****

Experience

CX Coordinator

MORITZ CHRYSLER/JEEP, LTD.

Dec 2021 - Present (1 year 3 months)

Receptionist

Blakeman Transportation

Oct 1993 - May 2020 (26 years 8 months)

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, rapidly solved problems and rebuilt client trust

● Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

● Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

● Operated telephone switchboard and provided prompt, courteous and knowledgeable assistance.

● Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system.

● Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.

● Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.

Skills

administrative support • attention to detail • critical thinking • customer relations • customer service • database administration • delivery • leadership • personnel • process engineering Brenda Quarles - page 1