Robin L. Pace

Worcester, MA Cell: 508-***-**** advc7b@r.postjobfree.com

Professional Profile

Multi-skilled, client centered professional with years of experience as a Patient Care Coordinator

Experienced in calling patients regarding their appointments, collected and communicated customer feedbacks, establishing follow up procedures with patients to ensure consistent communications etc.

Computer Proficient in Microsoft Office (Access, Excel, Outlook, Word) Confirmit and Avaya)

Completed Homeland Security Clearance through VA

Work Experiences

DEECEMBER 2021– PRESENT WESTAT

FIELD INTERVIWER

Follow MEPS study protocol and procedures

Responsibility for managing case assignments as required and work cases

Managing and updating respondent ‘s EROC as you work the case

Meet production/assignment goals and set up zoom meeting

Conduct interviews with households and record complete and informative records of the call

SEPTEMBER 2012 – MAY 2020 UMASS MEDICAL SCHOOL

OFFICE SURVEY INTERVIEWER

Conduct over 150 telephone calls daily utilizing Confirmit and Avaya systems

Trained and support new call center employees

Assemble mail survey packets

Code and enter data from questionnaires

Abide by HIPAA rules and regulations

JANUARY 2016 – April 2020

PATIENT CARE COORDINATOR HEARING LIFE

Maintain daily opportunity reports

Establish follow up procedures with patients to ensure consistent communication

Manage appointment scheduling following company protocols with Diary Management database software

Collect and communicate customer feedback to team members

Ensured compliance in all areas of position

January 2002 – January 2016

Administrative Assistant Peak Environmental Services

Provided all administrative and clerical needed to support team members

Screened telephone calls

Oversaw work permits, maintained service records, and managed accounts receivable

Generated timely proposals and contracts for management

Assisted with ordering supplies, filing, faxing, and copying

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