Package Handler Store Associate
Resume:
Tristan James Fugitt
Wheeling, Illinois 60090
************@*****.***
ACCOMPLISHMENTS
-Has been praised by Management staff for all previous work experience for my Dedication to my workload, Attention to Detail, & fantastic attitude when working with Coworkers & Clients.
-Promotion from an entry level position to a Tier 2 support rep within 2 weeks of a Contracted position
-Was Highly requested by incoming callers at my previous troubleshooting positions as they feel that I was the best Agent for them to work with. SKILLS
-Expert Customer Service
-Organized & Proficient
-Able to work efficiently during times where the workload can be overwhelming to some
-Experience in Coding via Python, Java, C++ & SQL
-Entry Level Experience working with Unity
-Proficient in Multitasking
-Proficient in Teamwork situations
EXPERIENCE
Artisan Vapor & CBD Vernon Hills, IL
Full Time, Store Associate
August 2022 (Contract Position)
● Provide Top Quality Customer Service
● Majority of Shifts only had 1 employee working at a time
● Handle Cash, Preform Morning Count & End of Shift Count for the Deposit
● Ran Quality Assurance on Defective products & assisted customers when Defective Products are purchased
FedEx Carol Stream, IL
Part Time Package Handler
July 2022 (Contract Position)
● Worked in various spots depending on the day
● Loaded Semi Trucks with Packages by hand, Varies from 1 Truck a day up to 3
● Scanned & Processed Packages to be ready to ship
● Ran Quality Assurance on Defective packages to determine if Shippable
Liberty National, Globe Life Naperville, IL
Account Manager
April 2022 - July 2022 (Left for Medical Reasons)
● Setting Appointments with Business Owners & Their Staff to discuss, recruit, & enroll with Company Benefits
● Once accounts are created, They belong to me to manage & assist with all meeds
● Monday & Friday, Dedicated entire days to meeting with Team, Researching all Leads, & Making 50+ outbound calls to make contact with businesses
● Would create Driving routes for rest of week on which Businesses to contact in person
● Tues-Thurs, Dedicated entire days to driving & meeting with each business on my route for the day to set Appointments & Meetings to discuss services
● During appointments I am tasked with Presenting, Answering Questions on the Fly, & Personal recruitment with Employees Face to Face
● Was praised for during training & In Field Performance reviews on Attention to detail, Great conversational skills, Confidence, & problem solving when faced with all sorts of responses
ISACA Schaumburg, IL
Application Representative, Tier 2 Support Agent
July 2021 to December 2021 (Contract Position)
● Would Review our Customers Applications to become IT Certified & would approve or decline applications & would keep in contact with the Customer to assist them in getting Approved ASAP
● Would Contact Customers mainly through Email & eventually Phone Assist
● Moved up to Tier 2 Support within 2 weeks & was the 2nd main contact for the team
● Tasked with Troubleshooting our Customers accounts & Website issues via Microsoft SQL & Salesforce
● Was praised for my Attention to detail, Notation Skills in crafting Tickets, & problem solving when faced with Difficult situations
● Was a main contact
● Tasked with Training some new members of our team within Tier 1 Support & Application support team.
Simple Connect Wheaton, IL
Recruiter
April 2021 - July 2021
● Worked with a Partner on making outbound calls to Property Managers across the nation to recruit them for our services
● Was consistently one of the top recruiters within My Team & I.
● Maintained Constant contact with Agents that have partnered with us to assist with any questions or comments they may have
● Praised for my work attitude & superb Customer Service skills
● Would make up to 100+ calls per day.
Digital Management Incorporated Arlington Heights, IL Mobility Support
August 2019 to January 2021
● Took on multiple clients each with different requirements, becoming proficient in different and equally unique management systems for each individual client.
● Became proficient in mobile device management.
● Troubleshooted a multitude of devices including mobile phones, tablets, computers, active directory players, and projectors. Starbucks Huntley, IL, Carpentersville, IL
Barista
July 2018 - November 2018, May 2019 - August 2019
● Greeted and connected with every customer.
● Received and accurately processed customer payments.
● Maintained clean and organized workspace, enabling coworkers to locate resources and products.
● Correctly followed all health, safety, and sanitation guidelines.
● Resolved customer disputes with tact and professionalism. EDUCATION
Elgin Community College Elgin, IL
General Education
August 2016 - June 2017
● Focused Studies in Business Management & Sales
● Took side classes in Excel & Finances to build up more experience & Knowledge in Management & Marketing Fields
Code Academy Gilberts, IL
Software Engineering
September 2021 - Ongoing
● Currently undergoing multiple Online Courses to become Certified for multiple Coding Languages
● Current Courses Include
1. Java
2. C++
3. Python
4. SQL
● Plans to return to Elgin Community college to pursue a degree in Software Engineering
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