Customer Service Operations Manager
Resume:
BRIAN
JONES
*.******@*****.***
Granbury, TX 76049
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem- solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. PROFESSIONAL SUMMARY
Vortex Custom Buildings - Operations Manager/Supervisor of Operations
Clifton, TX • 01/2021 - Current
Sales and project Manager job forman.
Over seeing job projects as job forman and supervisor. Working with customers and suppliers of metal products for the projects being built.
Sageco LLC Freight Brokerage - Company Owner
Meridian, TX • 08/2018 - 08/2021
Brian JonesTransport LLC - Business Owner/Operator WORK HISTORY
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
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Interacted well with customers to build connections and nurture relationships.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Hired, trained and managed staff to cultivate productive and efficient workforce.
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Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
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Created systems and procedures to streamline business processes and optimize resources.
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Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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Negotiated contracts with vendors and service providers to secure favorable terms of service.
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Oversaw daily business operations and financial decisions to drive profitability and growth.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Developed long-term relationships with key clients, vendors and service providers.
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• Managed 200+ employees by supervising daily tasks. SKILLS
• Business Planning
Contract Development and
Management
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• Project Management
• Sales and Marketing
• Negotiation
Customer Relationship
Management
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• Staff Management
• Managing Laborers
• Invoice Reconciliation
• Managing Employee Relations
• Strategic Planning
• Job Assignments
• Supplier Relations
Clifton High School
Clifton, TX • 10/1984
GED
EDUCATION
Meridian, TX • 03/2010 - 07/2018
Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
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Employed prompt decision-making and in-depth research to resolve issues.
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Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
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Prepared bank deposits and handled business sales, returns and transaction reports.
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Put together realistic budgets based upon costs and fees for successfully operating business.
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Monitored staff performance, providing final-say assessment over inquiries.
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• Prepared annual budgets with controls to prevent overages. Served as principal stakeholder over organization's complete operations.
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Grew up on a farm my father was a farmer and was raised as one. Always went camping and fishing hunting.
As i grew up found i liked working with wood and building things. Learned welding at a young age when farm equipment would break learned how to repair it.
Got into Flying took all the required flight training and bought a plane. CAMPING,HUNTING AND FISHING. WOOD
WORKING,WELDING, FLYING AIRCRAFT.
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