Customer Support Service

Sara Moran

* ***** *****, *********, **

203-***-**** advc5s@r.postjobfree.com

EDUCATION

The Gabelli School of Business, Fordham University, ǀ Bronx, New York

Bachelor of Science, Business Administration ǀ May 2020

Concentration: Global Marketing ǀ GPA: 3.8

CAMPUS ACTIVITIES

Member, Socio-Cultural Latino Club ǀ 2018 – 2020

EXPERIENCE

Gyming New York ǀ Greenwich, CT

Owner/CEO ǀ August 2017 – Present

Provide excellent customer support and respond to inquiries through email, phone and social media outlets.

Create web and social media posts and actively interact with consumers.

Support strategic market planning, business development, marketing, pricing, consumer trends and sales.

Responsible for creating social media content, writing fitness articles, blogging, editing, layout and multimedia page design.

Consistently tracking and analyzing industry trends by studying the competition’s products and pricing.

Build and maintain relationships with key wholesalers and manufacturers and future creating leads.

Manage a large workload effectively under pressure and with quick turnaround times.

Managing the digital design and photography for social media as well as retail presentations and sales meetings.

Event Planner/Coordinator

Parasol Projects Manhattan, NY June 2022 – September 2022

Coordinate services for events, such as facilities, signage, displays, printing, and events security.

Coordinate event details and arrange availability of audio-visual equipment, transportation, and displays.

Developed, strategized, and executed digital marketing campaigns to promote upcoming events.

Delivered outstanding customer service and implemented advertisement plans including one-on-one customer surveys and gift giveaways.

Coordinate influencer content for multiple social channels, including live content.

Negotiate influencer contracts for all influencer collaborations, including annual partnerships.

Track, measure, and analyze performance across all campaigns and make strategic optimizations.

Work collaboratively with design, production, marketing communications, and internal planning.

The Edge Fitness Clubs ǀ Greenwich, CT

Zumba Instructor ǀ February 2017 – Present

Create instructional dance programs and activities for both 18-30 and 50 plus target audience groups.

Responsible for client relationship management; ensure quality, safety regulations and procedures.

Provide excellent customer service and help maintain a positive participant experience.

Contribute to the support of the club by assisting with member retention efforts.

Respond to all club and member communication in a timely manner.

SKILLS AND INTERESTS

Fluent in Spanish

Eager to learn, motivated, curious and hardworking

Organized and responsible

Teamwork builder, confident, sociable, adaptable, and good listening skills

Creative, problem solving, and agile to adapt to unforeseen situations

Digital media including Adobe Photoshop, Adobe Lightroom and Shopify

Excellent knowledge of Microsoft Excel, Word, and Power Point

Contact this candidate