Data Entry Service Representative
Resume:
Cheryl King
Florissant, MO ****3
*************@*****.***
OBJECTIVE
To obtain employment in a professional customer based setting that will prepare me for future career paths.
EXPERIENCE
Kathy Weinman Women's Shelter, St Louis, MO (12/2021- present) Data Entry
● Data Entry
● Contact Vendors
● Problem Solving/Decision Making
● General Customer Service
Client Services Incorporated, St. Charles, Missouri 09/2020-09/2021) Debt Collections Representative (Remote)
● Debt Collection
● Maintain call volume metrics
● Customer service
● Data entry
● Negotiation
● Raport
● Customer Service
First Citizens Bank, Milwaukee, WI 01/2018- 08/2020 Customer Service Representative/Banking (Remote)
● Assist customers with balances, Online banking
● Fraud- file disputes, open cases, close cases
● Process Credit Card, Car Loan, mortgage payments
● Send out annual tax forms, levy forms
● General customer Service
US bank Milwaukee,WI 10/2017-10/2018
Customer service Representative/Online banking
● Assist customers with online inquiries regarding medical banking
● Open / close accounts
● Release tax documents
● Advocate for new customers
● General customer service
Kohl’s Credit, Menomenee falls, WI 06/2015-10/2017 Credit and Fraud specialist
● Assist credit customer with fraudulent activity with online orders, card fraud,order placement
● Replace order
● Dispute updates
● Accept credit card payments
● Set payment plans/ promise to pay
● Remove fees
● Settlements
Spectrum, Milwaukee, WI 05/2007- 05/2015
Retention
● Customer Service
● Maintain Call Volume and systems
● Upgrade Services
● Connect/Disconnect service
Keyvonia Pope
Crm Manager
Diane Schultz
Director of Operations
314-
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