Entry Clerk Data

Kansas City, MO ***** 816-***-**** **************@*****.***

PAMELA PHILLIPS

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry Clerk position. Ready to help team achieve company goals. PROFESSIONAL

SUMMARY

SKILLS ● Credit and Collections

● Operational Efficiency

● Performance Feedback

Automated Account

Review

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Debt Repayment

Negotiation

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Managing Delinquent

Accounts

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Electronic Information

Systems

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Negotiation and

Resolution

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PAYMENT SOLUTIONS ASSOCIATE 12/2017 to 11/2022

Bread Financial Services, Lenexa Kansas

LOSS MITIGATION SPECIALIST 12/2015 to 05/2017

James B Nutter, Kansas City, MO

COLLECTIONS REPRESENTATIVE 07/2008 to 05/2015

Nco, Lenexa, KS

WORK HISTORY

● Entered client details and notes into system for interdepartmental access and review.

● Processed debtor payments and updated accounts to reflect new balance.

● Worked with customer to create debt repayment plan based on current financial condition.

● Listened to customers and negotiated solutions that met creditor and debtor needs. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

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● Learned new skills and applied to daily tasks to improve efficiency and productivity

● Worked flexible hours across night, weekend and holiday shifts

● Advised customers of alternative actions and strategies for debt repayment

● Used critical thinking to break down problems, evaluate solutions and make decisions Remained updated with latest information related to mortgage products and services being offered.

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● Helped customers navigate options to maintain homeownership.

● Reached out to borrowers to discuss current status and loan workout options. Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

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● Established plans and payoffs for customers' loans, prioritizing control of overall costs.

● Negotiated to collect balance in full.

● Processed payments and contracts on accounts.

DATA ENTRY CLERK 09/1984 to 12/2003

I.R.S, Kansas City, MO

● Counseled debtors on payment options and arranged installment agreements.

● Resolved challenging situations with friendly but firm strategies.

● Used skip tracing resources to locate debtors and updated information in company system.

● Recorded all information regarding financial status of customers.

● Handled 200 outbound and inbound calls daily with goal of collecting owed debt. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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● Achieved performance goals on consistent basis.

Worked in call center environment handling manual and automatically dialed outbound calls.

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● Maintained high volume of calls and met demands of busy and productive group.

● Processed payments and applied to customer balances. Used scripted conversation prompts to convey current account information and obtain payments.

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Monitored accounts for compliance with established payment plans and flagged non-compliances.

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● Researched accounts and completed due diligence to resolve collection problems.

● Researched, analyzed and settled disputes per week

● Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep records of essential organizational information.

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● Entered numerical data into databases with speed and accuracy using 10-key pad.

● Sorted documents and maintained organized filing process.

● Organized, sorted and checked input data against original documents.

● Compiled data and reviewed information for accuracy prior to input.

● Corrected data entry errors to prevent later issues such as duplication or data degradation.

● Verified accuracy of data before transcribing.

● Entered data into master files system according to formatting standards.

● Compiled information and input into Intergrated data Retrieval database.

● Obtained scanned records and uploaded into database.

● Performed more than 12000 hourly 10-key actions while maintaining 10% error rate.

● Maintained excellent attendance record, consistently arriving to work on time Managed team of employees, overseeing hiring, training and professional growth of employees

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Penn Valley Community College, Kansas City, MO

Associate of Arts, Paralegal Studies

EDUCATION

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