Product Manager

DHRUVA PHULSUNDAR

Austin, Texas • advc49@r.postjobfree.com • +1-512-***-**** • linkedin.com/in/dhruvphulsundar EXPERIENCE

WhiteHat Jr. (Byju’s) Technical Program Manager June 2020 - May 2022

● Oversaw the complete implementation of an A.I powered a cloud telephony system for 3000 agents. Analyzed conversational intelligence data to drive productivity, resulting in a 40% increase in agent efficiency

● Led a cross-functional team to develop a CRM portal; Managed product development, stakeholder communication, introduced new features, conducted impact analysis and successfully scaled the system across 6 geographies

● Created data visualization models using SQL and Tableau to analyze and monitor KPIs of the training team. Led a team of 12 and increased overall process efficiency by 25% through innovative data analysis and team management Betmount Technologies Product Manager July 2018 - June 2020

● As a Co-Founder, I developed and implemented the company's vision, goals, and objectives. Provided leadership and mentorship to a team of 25+ employees and interns, resulting in their successful training and management

● Spearheaded the product roadmap, strategy and growth of the company's gaming platform ensuring timely product launches resulting in a 50% increase in revenue through effective leadership and strategic decision-making

● Conceptualized and rebuilt the entire platform during the Covid outbreak, retaining more than 60% of the user base Centillion Software Engineer Intern June 2017 - September 2017

● Acquainted with various development processes of the company and the technologies associated with building web applications by using HTML, CSS, JavaScript, AJAX, Bootstrap, Github, PHP, Laravel and Cordova Framework Uber Operations Consultant May 2016 - August 2016

● Designed and delivered a multi-queue, real-time token system for the on-boarding center, resulting in a significant reduction of wait times by 30% (approximately 20 minutes) and improved user management

● Developed and implemented a Virtual Reality driver training module for the driver on-boarding team, resulting in a 50% reduction of support inquiries through innovative training solutions and process optimization EDUCATION

The University of Texas at Austin – Master of Science, Information Technology & Management May 2023

● Overall GPA : 3.8 / 4.0

● Coursework - Design Thinking, Advanced Programming & App Development, Data Mining, Web & User Generated Content Analytics, Big Data & Distributed Programming, Cognitive Computing, Strategic IT & Change Management University of Mumbai – Bachelor of Engineering, Computer Engineering May 2019

● Overall GPA : 3.7 / 4.0

● Key Project - Farmer Welfare Web Application: A centralized system utilizing machine learning to connect supply and demand of agro-products, resulting in improved efficiency in the agro-market TECHNICAL SKILLS

● Technical - Python, NodeJS, SQL, NoSQL, Heroku, Tableau, APIs, UI/UX, Mobile App & Web Development, Data Analysis

● Management - Team management, Critical thinking, Problem Solving, Leadership, Program & Product Management

● Project Skills - Communication, Scrum, Agile, Kanban, Jira, Confluence, Snowflake, A/B Testing & Experimentation KEY ACHIEVEMENTS

● Jury Member - Final Round, Project Competition : One of Panelists to assess software projects for a Hackathon (2022)

● Keynote Speaker at 'Enspire DMCE' - Delivered a keynote on Entrepreneurship (2019)

● Winner : Business Plan Competition (2017-2018)

ADDITIONAL INFORMATION

Languages: Fluent in English, Hindi and Marathi

Interests: Swimming, Cricket, Football, Basketball, Badminton, Squash and Formula 1

Contact this candidate