Customer Service It Specialist
Resume:
Profile
Quick learner, hardworking, adaptable and dependable. Team oriented, not afraid to take the lead when needed. Motivated to see every job through its completion. Experience with help deck, and desktop support.
Technical Knowledge
Installation of software
Knowledge and experience with ticketing systems
Updating software, drivers and Bios
Active Directory
Creating user account and Security groups
Windows Server 2008 R2 and 2012
Windows 7/8/10
SCCM
Experience
KForce (MultiCare)
1120 112th Ave NE Bellevue, WA 98004 425-***-****
Desktop Support 01/20 to Present
Work help tickets
Image computers
Setup work stations
Install software
Customer Service
F2Onsite
2420 State St. Tacoma WA. 98405 253-***-****
Technical Analysis II 02/2019 to 08/2019
Imaged Desktops and Laptops
Installed software
Install computer systems
Customer Service
Washington State Patrol
106 11th Ave. SW Olympia, WA 98501
IT Specialist 2 11/2018 to 02/2019
Worked on help desk tickets
Create user accounts, and security groups
Imaged Desktops, Laptops and Tablets
Manage user permissions in Active Directory
Reset User Passwords
Customer Service
Install Software
Express Employment Professionals
1126 S Gold St. #102 Centralia, WA 98531 360-***-****
IT Specialist 11/27/2017 to 12/22/2017
Imaged new computers
Deployed new systems to users
Setup workstations
Inventory
Maintenance of IT storage room
Washington State DSHS
6639 Capital Blvd SW Tumwater, WA. 98504 360-***-****
IT Specialist Intern 04/2017 – 11/2018
Worked on help desk tickets
Create user accounts, and security groups
Upgraded operating systems, and Bios
Imaged Desktops, Laptops and Tablets
Manage user permissions in Active Directory
Reset User Passwords
Pushed out software through SCCM
Setup Users Workstations
Install Software
Trained new intern
Customer Service
Education
CLOVER PARK TECHNICAL COLLEGE – Lakewood, WA
Computer Networking & Information Systems Security
Associate of Applied Technology GPA: 4.0
Member of Phi Theta Kappa honor society
Member of Club Cyber Tech
TestOut PC Pro Certificate 2016
Computer Support Technician Certificate 2016
Computer Helpdesk Technician Certificate 2016
Cisco Network Design & Security Certificate 2017
Computer Networking & IS Security Professional Certificate 2017
Server Administrator Certificate 2017
Contact this candidate