Customer Service Program Specialist
Resume:
Gayle Gilliam
Knightstown, IN *****
**********@*******.***
Career Objective
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Experience
January 2016 - January 2023
LabCorp, Greenfield, IN - Program specialist
● Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.
● Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
● Conduct insurance verifications to understand if patients prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
● Process patient applications of various complexities, and follow the program's specifications to determine their eligibility.
● Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary. Liaise with partner distributors and pharmaceutical manufacturers to request products per the program's guidelines and track shipments.
● Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as
● appropriate.
● Be familiar with the market place and the insurance options available for patients. Educate patients on the available options as appropriate.
● Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program's tracking system.
● Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language. Other duties as assigned.
October 2010 - January 2016
Walmart Vision Center, Greenfield, IN - Optician
● Computers, answering phones, making appointments, cash register, ordering
● Customer service
● Filing
● Preliminary vision testing
2
● Scheduling
● Computers, answering phones, making appointments, cash register ordering
● Customer Service
March 2009 - March 2010
Walmart, New Castle, IN - Department Manager
● Ordering, computers
● Working freight
● Modular
● Supervised others
April 2003 - March 2009
Walmart, New Castle, IN - Optician
● Filing
● Preliminary vision testing
● Scheduling
● Insurance
● Compers, answering phones, making appointments, cash register, ordering
● Customer Service
August 1992 - March 2003
Walmart, New Castle, IN -Customer Service Manager
● Worked in cash office
● Computer Experience
● Human Resources
● Customer Service
● Supervised 30-40 employees
Education
1978 -1982
Tri-Junior-Senior High School, Lewisville,IN
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