Montoya B. Cole

Customer Service

256-***-****

advc2m@r.postjobfree.com

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Friendly and efficient Online Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Arise standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues

High School Diploma

August 1987- May 1991

Central Alabama Community College Childersburg, AL

Computer and Information Sciences

May 2021-Current

Arise - Online Customer Service Associate-Remote

Used collateral material and documents to share information about services, products and promotions.

Followed policies and procedures to meet or exceed established performance requirements.

Maintained customer privacy and protected company operations by keeping information private and confidential.

Reviewed account and service histories to identify trends and resolve issues.

Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Educated customers on special pricing opportunities and company offerings.

August 2019 - March 2021

Airport Intermediate School - Teacher Aid

Organized student performance and enrichment activities to facilitate learning.

Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.

Helped students master learning concepts through one-on-one and small group tutoring.

Instructed and monitored students in use and care of equipment and materials.

Assisted instructional staff with implementing lessons and activities for full classes and small groups.

Supervised children and participated with children in activities.

Worked one-on-one with special needs students to help navigate through school challenges.

February 2006 - October 2019

Hyundai Motor Manufacturing -Production Team Member

Helped achieve team goals by rotating production lines and daily duties to meet demand.

Followed daily preventive maintenance schedule for cleaning and lubricating machinery.

Set up and operated production machinery according to company's specific standards and protocols.

Examined final products for conformance with quality and design standards.

Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.

Kept operations area neat and orderly to minimize obstacles.

Hand-assembled needed parts with bolts and screws.

Accomplishments

I was Quarter 3 Top Performer in 2022 for my Online customer Service.

I received in 2020 the Support staff of the Year award from Airport Road Intermediate School. While working at Hyundai Motor Manufacturing Alabama I earned Team Member of the

Customer Support, MS Office Proficiency, Inbound and Outbound Calling

Upbeat and Positive Personality, Call Documentation, CRM Software

Building Customer Trust and Loyalty, Transaction Processing

Issue and Complaint Resolution, Order and Refund Processing

Multitasking and Prioritization

Available Upon Request.

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