Support Representative Customer Service

Brittney Baskall

*** ******** ** ******, ** *****

303-***-**** ****************@*****.***

Experienced in customer care and administrative responsibilities with a demonstrated history of maintaining a focus on accuracy, efficiency, dedication and reliability to ensure client retention and loyalty.

SUMMARY OF QUALIFICATIONS

•8 years of administrative experience in slow and fast-paced settings for a bank, pharmacy, insurance company and mortgage loan company.

•Strong proficiency in Microsoft Office, Word, Excel, and PowerPoint with a typing speed of 60 WPM.

•Effectively maintain professional correspondence including proper grammar, oral, and written communication skills

•Ability to learn new software, problem solve, time manage, organize, operate with company’s policies, work in team-focused environments and perform without supervision.

•Insurance Claim processing for both medical and business needs including Prior Authorizations and related rejections to auto accidents and home damages.

•Monitoring and processing foreclosures according to Freddie Mac and Fannie Mae guidelines

WORK EXPERIENCE

Integrity Group with TitanOne Realty – Denver, CO Dec 10, 2019 -- Current

Real Estate Advisor

•Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.

•Promote sales of properties through advertisements, open houses and participation in multiple listing services.

•Develop content for sales presentations and other materials

•Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

•Confer with escrow companies, lenders, and inspectors to ensure that terms and conditions of the purchase agreement are met before closing dates

•Arrange for title searches to determine whether clients have clear property titles

•Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms

Specialized Loan Servicing/Computershare – Highlands Ranch, CO Jan 16, 2018 – May 28, 2019

Foreclosure Associate

•Maintained current Foreclosure status of assigned loans within established policies and procedures

•Recorded pertinent information in the loan servicing system and other applicable software to maintain accurate and current records

•Reviewed and reconciled reports between loan servicing systems and other applicable software to ensure timeliness and quality

•Communicated with and responded to attorneys, vendors, branches and other department’s disputes, inquiries and/or complaints related to the foreclosure action in accordance with established policies and procedures.

•Ensured foreclosure activities are performed in accordance with investor, insurer and/or government agency guidelines while strictly adhering to established key performance indicators.

Allstate Insurance – Denver, CO Apr 28, 2016 – July 17, 2017

Office Operations Manager

• Organized and filed documents such as: new business application, policy documents, and contracts accordingly.

• Assisted in supporting customer accounts, delivering required documents to corresponding departments and organizing meetings, reaching out to market and maintaining goals.

• Served as a trusted advisor to both businesses and individuals and answered questions about their account.

• Planned and executed interviews, scheduled hiring meetings, and trained sales support staff.

• Typed reports on end of day accounting totals, proficiently identified prospect customers, and was responsible for

consumer sales and account management.

King Soopers Pharmacy - Denver, CO Aug 02, 2012 – Dec 10, 2021

Denver Health Pharmacy- Denver, CO Dec 16, 2017- Apr 27, 2018

Pharmacy Technician

• Assisted Pharmacists and patients by taking prescriptions and releasing medication.

• Accurately entered prescriptions written by Doctors and worked through insurance issues that involved

Medicaid/Medicare rejection or private health insurance deductibles.

• Filed all new prescriptions, patient documents in accordance with HIPPA, Medicare DME documents, and

organized accordingly.

• Reviewed and audited all finished medication to confirm that there were no errors or mistakes with directions, doctors, or patient information.

•Maintained communication between the patient and physicians through phone and fax for refill requests, new

prescription requests and Doctor authorized requests needed by insurance.

Nordstrom Bank - Centennial, CO Oct 24, 2011 - Aug 01, 2012

Credit Support Representative

•Processed new credit and debit applications for customers and employees.

•Assisted sales associates in customer service with account look-ups, suspicious card activity, and gift card and Nordstrom note searches, inquiries and blocks.

•Use best judgment at POS referrals to provide authorization codes to approve transactions.

•Use my knowledge to answer all questions and concerns covering Nordstrom’s fashion reward program

•RSVP customers for fashion rewards store events

•Assist customers with phone payments, fee adjustments and statement and transactions inquiries.

EDUCATION

American Real Estate College February 16, 2017- April 17, 2018

•Real Estate

Kaplan University Insurance Preparation June 2016

•Property and Casualty

Rocky Mountain CPR and First Aid October 2010

•Completed course of CPR and First Aid in accordance with the curriculum of the American Heart Association for the BLS for Healthcare Providers Program (CPR & AED).

Arapahoe Community College - Littleton, CO August 2009

•Pharmacy Technician Program

Lifeskills Center of Denver - Denver, CO June 2006 - June 2007

•High School Diploma

Contact this candidate