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Hardware Configuration Support Analyst

Location:
Roswell, GA
Posted:
February 15, 2023

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Resume:

Chinenye I. Chinweokwu

Information Security professional with 5 years of progressive experience in Information Security focusing on managing and protecting information systems, network and operational processes. Highly Motivated and organized with proven ability to coordinate complex workflow and logistics within client-facing environments. Outstanding communicator and relationship-builder known for going above and beyond to ensure best possible outcomes in service and satisfaction.

IT SKILLS AND CERTIFICATIONS

CompTIA Security+ Certified C++ Python NIST compliance Risk Management Framework (RMF) SIEM Monitoring NIST 800 Series

Threat Vulnerability Assessments System Assessment Report SAR) Microsoft Server Administration (Windows 2000, 2003, and 2008)

Wireshark NMAP Mitre Attack Framework Active Directory Network Firewalls Netcat Metasploit VMWare LDAP

Log Management OWASP ZAP Proxy Kali Linux Network repairs and maintenance Intrusion Prevention and Detection

Developing security plans Assessment and Authorization (A&A) Shell Scripting Acunetix

PROFESSIONAL EXPERIENCE

Apr 2021 – Present

FREELANCE INFORMATION TECHNOLOGY / HOME NETWORKING CONSULTANT

Served as a technical resource for businesses in planning and upgrading Windows and Linux based applications.

Networked local Windows Servers with remote Linux servers. Securely copied files to remote servers using WinSCP with zero data loss.

Performed user account and administration for Linux servers. Assigned permissions to files, folders, and groups using commands like chown, chmod, usermod and chgrp.

Conducted fault finding, analysis and performance monitoring by reviewing system logs, formulating theory of probable cause and action planning to resolve issues. Referenced the OSI model to isolate issues.

Deployed Enterprise-level NAS and Storage Area Networks for individual clients and businesses.

Performed backup, file replications and script management for Linux servers to maintain high availability.

Administered advanced protection to companies and clients that value prevention of big data loss and infiltration.

Delivered onsite network technical assistance and completed site evaluations

Performed installation and maintenance of a wide array of field equipment from Windows-based servers and workstations, Mac-based workstations, and various equipment including printers, scanners, monitors, audio equipment, VoIP phone systems, SD-WAN, BCDR appliances, modems, routers, firewalls, access points, and switches.

Provided troubleshooting, repairs, and modification of Local Area Network (LAN) / Wide Area Network (WAN) environments

Completed WIFI coverage surveys and installed access points according to coverage maps.

Increased availability to >99.99% uptime by reconfiguring network according to best practices.

Created secure networking sites, computer policies, and storage arrays to prevent unauthorized egress of client data.

Decreased cloud storage costs by building studio storage with nightly rsync to archive media.

Explained technical information in clear terms to non-technical individuals to promote better understanding

MOBITEL NIGERIA Mar 2012 – Aug 2014

IT SUPPORT ANALYST

Provided service desk support and ensure timeliness monitoring and over-sight response of service-related tickets and resolution.

Maintained the operation and effectiveness of the systems, upgrades, hardware, and configuration including fixes, patches, new version and migration

Involved in establishing user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues.

Facilitated desktop, laptop and mobile device imaging.

Client Patch management and security (backups, antivirus, malware).

Installation of Internet access equipment on WIMAX technology infrastructure.

Installation, testing and management of VPN services for financial institutions.

HASHEM LIMITED Jan 2010 – Feb 2012

Web Developer/IT Consultant

Maintain VPSs with LAMP stack environment.

Create and maintain cPanel accounts

Troubleshoot VoIP issues Asterisk Core on CentOS minimal distributions

Conducted VLAN, RSTP/STP, and physical hardware configuration.

Enhancing availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.

Provided holistic on-site IT support for complex hardware, software and network issues, interfacing with users to resolving IT issues and fulfill service requests.

EDUCATION

B.Eng., Applied Physics, University of Lagos, Akoka, Nigeria.

TECHNICAL SKILLS/FRAMEWORKS

Security Technologies: Crowdstrike Falcon Complete TCPDump ProofPoint TAP Google GCP Malwarebytes Symantec SEP

Operating Systems: Linux Based system (Ubuntu, Centos, RedHat) Windows OS

Networking: LANs WANs VPNs Routers TCP/IP protocols DNS HTTPS AWS VPC Load Balancers

Cloud: Amazon Web Services Google Cloud Platform

Software: MS Office (Word, Excel, Outlook, PowerPoint)

Frameworks: NIST 800 Series PCI DSS FIPS 199/200

Certifications: CompTIA Security + (December 2025)



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