Customer Service Management Representative

SHWANDA WILSON

***************@*****.*** · 214-***-****

People find me to be an upbeat, self-motivated team player with excellent communication skills. For the past several years I have worked in lead qualification, and customer service. I am a dedicated person with a family of four. I have been successful at raising a family, and I attribute this success to my ability to plan, schedule, and handle many different tasks at once. This flexibility will help me in all that I do in

the work place.

EXPERIENCE

CREDIT MANAGEMENT REPRESENTATIVE (2019> 2020)

THE CMI GROUP COPPELL, TX

MADE OUTBOUND CALLS FOR COLLECTION OF PAYMENT

RECEIVED INBOUND CALLS FOR PAYMENTS

SECTION HEAD LEAD (2018 > 2019)

CTDI – FLOWER MOUND, TEXAS

RECEIVING: RECEIVE, INSPECT AND RECORD SHIPMENTS. RESPONSIBLE FOR

UNLOADING GOODS AND CHECKING THEIR CONTENTS TO ENSURE THEY MATCH

THE ORDERS.

QUALITY CONTROL: MONITOR AND INSPECT ALL GOODS RECEIVED AND

SHIPPED TO ENSURE THAT THEY MEET STANDARDS REQUIREMENTS.

CARTON BUILT/OEM: INSPECTION, PACK-OUT AND COMPLETION OF FINAL

PRODUCTS

COSMETIC GRADING: ESTABLISH GRADES TO CHARACTERIZE THE PURITY OF A ITEM

MANAGER - (2011 > 2018)

MCDONALD’S – DALLAS & MCKINNEY, TEXAS

I OVERSAW ALL FOOD PREPARATION ASPECTS, COOKING, AND COLD PREP, AS

WELL AS STORAGE AND FOOD DISPOSAL. I MADE SURE THAT ORDERS WERE

COMPLETED IN A TIMELY MANNER AND WERE PROPERLY SERVED. PERFORM

INVENTORY AND ORDER SUPPLIES AND FOODS NEEDED. PROVIDE GOOD

CUSTOMER SERVICE, INCLUDING SERVING AND COMPLETING ALL ORDERS

QUICKLY, MAINTAINING COURTEOUSNESS AND BEING EFFICIENT, AND

MAINTAINING A CLEAN ENVIRONMENT.

EDUCATION

DALLAS, TEXAS (2003)

GENERAL EDUCATIONAL DEVELOPMENT

SKILLS

CREATIVITY

COMMUNICATOR

QUALITY

RESPONSIBILITY

MANAGEMENT

KINDNESS

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