KAILA WALTHALL
Newport News, VA • ***************@*****.*** • 757-***-****
WORK EXPERIENCE
Residential & Construction Cleaner, KZ Cleaning, Hampton, VA Oct 2022 - Present
● Responsible for all basic cleaning in and around residences or buildings
● Assisted other departments when needed
● Performs additional duties as needed
Personal Shopper, Instacart, Hampton Roads, VA June 2021-Present
● Developed budgets and strategic plans for day-to-day operations
● Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.
● Regularly and responsibly handle customer service complaints and resolve them with complete customer satisfaction resulting in a rating of 4.98 of 5 for over a year.. Froster, Nothing Bundt Cakes, Newport News, VA Sept 2020-Oct 2022
● Responsible for making the frosting and applying it to the products for walk-in, pre-ordered and marketing orders.
● Keep retail cases stocked with Bundtlets, 8-inch and 10- inch cakes and back-up sample trays.
● Assist other departments as needed and directed. Food & Beverage Service Ambassador, Seaworld Parks, Williamsburg, VA April 2019-Aug 2019
● Adapted to a dynamic work environment based on guest ordering patterns
● Collaborated and communicated with team members to manage workload
● Encouraged customer retention by building personal connections EDUCATION
Old Dominion University, Norfolk, VA Aug 2021-May 2022 Relevant Coursework: Intro to Psychology,
CERTIFICATIONS
Cosmetology Certification, New Horizons, Newport News, VA May 2021