Personal Shopper Customer Service

KAILA WALTHALL

Newport News, VA • ***************@*****.*** • 757-***-****

WORK EXPERIENCE

Residential & Construction Cleaner, KZ Cleaning, Hampton, VA Oct 2022 - Present

● Responsible for all basic cleaning in and around residences or buildings

● Assisted other departments when needed

● Performs additional duties as needed

Personal Shopper, Instacart, Hampton Roads, VA June 2021-Present

● Developed budgets and strategic plans for day-to-day operations

● Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.

● Regularly and responsibly handle customer service complaints and resolve them with complete customer satisfaction resulting in a rating of 4.98 of 5 for over a year.. Froster, Nothing Bundt Cakes, Newport News, VA Sept 2020-Oct 2022

● Responsible for making the frosting and applying it to the products for walk-in, pre-ordered and marketing orders.

● Keep retail cases stocked with Bundtlets, 8-inch and 10- inch cakes and back-up sample trays.

● Assist other departments as needed and directed. Food & Beverage Service Ambassador, Seaworld Parks, Williamsburg, VA April 2019-Aug 2019

● Adapted to a dynamic work environment based on guest ordering patterns

● Collaborated and communicated with team members to manage workload

● Encouraged customer retention by building personal connections EDUCATION

Old Dominion University, Norfolk, VA Aug 2021-May 2022 Relevant Coursework: Intro to Psychology,

CERTIFICATIONS

Cosmetology Certification, New Horizons, Newport News, VA May 2021

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