Data Entry Mail Clerk
Resume:
Miguel Quiles
*** ******** ***. #** *** Rochelle
New York 10805 cell 646-***-****
Summary of Qualifications
Customer Service – (Bilingual) Over 30 years of experience in working with and supporting consumers with daily tasks via person to person, by telephone and e-mail.
Communication- Excellent written and verbal skills with an eye for detail.
Knowledgeable and Experienced- 20 years of experience with a strong background in customer service.
Strong Work Ethic- Responsible, efficient, and flexible; ability to work in a fast-paced, intense environment. The ability to elicit confidence and build rapport and collaborate easily with co-workers and work well independently.
Interpersonal- Ability to successfully work and interact with different personalities in a dynamic environment.
Experience
United Hebrew
2018 - 2021
Front Desk/ Care Liaison
oEnsure safety of residence and faculty
oMonitor closed-circuit cameras and fire system
oEnsure that all residents are maintained properly and the guidelines are And regulation
Experience
USA Security Corp. 2017 - 2018
Doorman/Concierge
●Insure safety of tenants
●Secure Building, make rounds and activate/deactivate alarms
●Monitor closed circuit monitors and fire alarm system
●Participate in securing on facilities events
●Maintain professional appearance and conduct
●Data entry in Building Link of packages from USPS, UPS, FedEx, DHL.
Tenant Dry Cleaning, Maintenance Requests, etc.
Monroe College 2/2015 - 2017
Public Safety Officer
●Ensure safety of Students, Faculty and Staff
●Secure Buildings, make rounds and activate/deactivate alarms
●Monitor closed circuit monitors and fire alarm system
●Participate in securing on/off campus events
●Maintain professional appearance and conduct
Allied Barton 2014 – 2/2015
Security Officer
●Secured non-paid areas at Fulton Street Station
●Reported medical and non-medical incidents with customers
●MTA subway historical site: provided information and a safe environment for customers
Children’s Place 2011 - 2014
Store Manager
●Supervised staff of: two Assistance Managers, one Stock Supervisor and forty Associates and Security staff
●Maintained payroll for the weekly staff
●Implemented security staff job description
●Implemented weekly schedules of staff
●Maintained all visual and marketing price changes, window displays and floor sets
●Maintained sales audit K.P.I. and bank deposits at the end of the day
●Implemented Customer Service Operational Policy
Limelight Market place 2010 - 2011
Store Manager/Head of Security
●Managed forty two individual stores
●Maintained daily operations of the market place (mall)
●Monitored and evaluated customer service function of Sales Associates
●Scheduled work hours for all Security staff
●Secured all cash registers at the end of the day
Best Buy 2009 - 2010
Security/Lost Prevention Associate
●Maintained the safety of all personnel and visitors
●Secured building, made rounds and set alarms at the end of the business day
●Assisted customers with inquiries and referred to appropriate department
Bank of America 2008 - 2008
Sales/Service Specialist
●Assisted Tellers with daily operations
●Handled various transaction and reconciliation tasks
●Assisted customers in opening new accounts and banking options
●Answered customer inquiries and where needed referred them to the appropriate supervisory staff
●Maintained a friendly and approachable demeanor at all times
Miguel Quiles Page 2
Citibank 2006 - 2008
Bank Teller
●Provided customer service to a diverse clientele at a high traffic branch
●Accepted deposits and loan payments
●Maintained and balanced cash drawer
●Processed withdrawals and wire transfers
●Assisted customers in opening new accounts
Mail Clerk (Shipping and Receiving)
●Responsible for sorting mail, packages/ supplies, etc. to appropriate departments
●Order supplies and issued Purchase Orders
●Checked Purchase Orders for items and submitted to accounts payable for payment
●Experience in Canon IT-2500 to weigh packages for proper postage
●Knowledge of shipping software pertaining to UPS, FedEx and USPS
Addeco Temp Agency 2001- 2006
Various Assignments
Liberty Mutual- File Clerk (6 months)
●Data Entry- Updated databank file with client information
●Processed and surveyed files to ensure code and polices were updated
Verizon Wireless - Customer Service & Sales (one year)
●Updated customers on the latest phone technology and assisted in trouble shooting customer concerns
● Managed a high volume of incoming/outgoing calls
Pepsi – Distribution Warehouse Manager
●Managed Staff of fifty people on daily operations
●Oversaw and documented shipments for distribution to various organizations
Halls Corporate Security 1999 - 2001
Director of Security (MTA Bridges and Tunnels)
●Managed and supervised staff of one hundred on daily operations
●Maintained the safety of all personnel and visitors
●Secured the area of thirty three floors
●Managed Supervisors per shift of thirty five security personnel on each shift
●Certified Fire Marshall
Saint Vincent’s Hospital 1991 - 1999
Security Officer
●Assisted in all medical and non medical emergencies
●Maintained order in mental ward and patrolled hospital grounds
●Developed Excellence in Security training course.
Education
Roosevelt High School - Diploma
Additional Skills
-Bi-lingual in Spanish (speaking) -Internet Applications
-Microsoft Applications -Knowledge of financial software
References available upon request.
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