Service Representative Center

Lisa Egbert

***** ****** **** **

Orlando, FL ***36

************@*****.***

+1-407-***-****

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Wipro/Cigna healthcare - Orlando, FL

October 2022 to Present

Customer service representative handles all payments, cancellations, refunds & all other issues with health and dental plans

Remote Transfer Agent

Wyndham Destinations - Orlando, FL

May 2021 to October 2022

Selling travel packages & processing payments

Call Center Representative

T S Solutions Remote Call Center - Orlando, FL

February 2019 to May 2021

Customer service customer sales

Call center training

Closer and Upselling

Accept payments

Remote Recruiting manager & Sales

Great Buys Marketing - Dothan, AL

February 2008 to February 2019

Customer service manager.

Human Resources

Recruit, Train and onboarding personnel. Ordering products, inventory, customer service, listing & selling items. Also packing & shipping.

Business management & administration

Attorney & Office Manager

L. Egbert & Assoc, PC - Dothan, AL

April 1988 to February 2008

Legal services and managed an office

Education

Juris Doctorate in Law

Jones School of Law - Montgomery, AL

Master of Education

Troy University - Dothan, AL

Bachelor of Arts in Marketing & Transportation

Auburn University - Auburn, AL

Bachelor in computer science in Computer Science

Troy University - Dothan, AL

Skills

• Problem-solving

• Teaching (5 years)

• Live chat (6 years)

• Customer support

• Basic math (10+ years)

• Customer service (10+ years)

• Microsoft Office

• Microsoft Excel

• Administrative experience

• Recruiting

• Management

• Google Docs

• Windows (10+ years)

• Time management

• Computer skills

• Sales

• Customer service

• Microsoft Outlook

• iOS

• Communication skills

• Help desk

• Microsoft Word

• Technical Support

• Android

• Operating Systems

• Editing

• Remote Access Software

• Java

• Project Management

• Word processing

• Inside sales

• Business Management

• Computer Networking

• Microsoft Windows Server

• VoIP

• Linux

• TCP/IP

• LAN

• Type 50 WPM (10+ years)

• Troubleshooting

• Citrix

• Active Directory

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