Service Representative Customer

Profile: Male, **, Single

Nationality: Ethiopia

Current Location: Ethiopia

Driving Licence: Issued in Ethiopia

Current Position: Concierge

Company: Ethiopian Skylight Hotel

(Reporting to: Customer Service Department Head)

Notice period: Upto 1 month

NOC Requirement: None

Preferred Locations: Dubai, Abu Dhabi, Doha

Salary Expectation: USD 2,000 per month

Biruk Negasa

Ref: LC752-9949

Mobile: +251--098*******

Home: +251--094*******

*************@*****.***

Summary

Work Experience

Jan 2023 - Present Ethiopian Skylight Hotel Addis ababa, Ethiopia Concierge

As a Customer Service Representative and Concierge, I provide exceptional service to our guests. From the moment they arrive at our hotel, I am devoted to ensuring their needs are met and provided with the best possible experience. I am committed to providing information about the hotel and its amenities in a professional and friendly manner, as well as offering recommendations for local attractions and activities to ensure that each guest has an enjoyable and

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memorable stay. I am dedicated to providing the best customer service possible and will go above and beyond to ensure our guests have a positive experience. Feb 2021 - Oct 2022 Asabet Restaurant Addis ababa, Ethiopia Customer Service Representative

During my tenure at Asabet restaurant, I was able to progress from being a chef to managing the restaurant. As the manager, I was responsible for overseeing the daily operations of the restaurant, which included managing staff, ensuring customer satisfaction, controlling costs, and maintaining the restaurant's overall reputation. I was also tasked with handling customer inquiries, complaints, and concerns. Additionally, I assisted with reservations and communicated with customers both verbally and in writing to ensure the highest level of customer service. I was diligent in my efforts to ensure that all customers were satisfied with their experience at Asabet restaurant and that the restaurant maintained its excellent reputation.

Jan 2019 - Apr 2021 Ethiopian Airlines Addis ababa, Ethiopia Customer Service Representative

As a customer handling agent with Ethiopian Airlines' baggage handling division, it was my responsibility to help passengers with their luggage and make sure that it was safely carried and kept. I was responsible for providing excellent customer service and monitoring the baggage handling process to ensure that all luggage was handled with the utmost care and efficiency. I was also responsible for resolving any customer complaints or issues that arose during the process. My duties also included providing customers with information about their luggage, assisting them with it, and ensuring that all passengers receive their luggage promptly. Additionally, I was responsible for monitoring the baggage handling system to ensure that all luggage was handled by the company's policies and procedures.

Education

May 2022 - Oct 2022 Ethiopian Aviation Academy Addis ababa, Ethiopia Hotel Operation One, Other,

Sep 2015 - Jun 2019 Addis Ababa University Addis ababa, Ethiopia Information Technology, Bachelor(BSc/BA),

Other Certificates

2020 Diploma in Culinary Arts Benvenidro Culinary School, Ethiopia

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IT Skills

Non-web programming languages

Data Protection Basic

Cyber Security Basic

SMS Basic

Languages

English Fluent

Turkish Working knowledge

Amharic Native

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