Jair Granados
Customer Service Rep
San Antonio, TX 78245
*************@*****.***
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. A position that can help me show my dedication and commitment towards every task put in front of me. To use my skills in a position and keep on gaining experience that will help me grow in a company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Alorica- San Antonio
Oct 2022- Dec 2022
●Listen to customers’ concerns, issues and questions
●Resolve customers’ concerns and answer customers’ questions to your best ability
●Maintain a positive attitude and calmly respond to customers’ complaints
●Open new customer accounts
●Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
●Recommend possible products to meet the customers’ needs
●Prepare product and customer reports by gathering data collected during customer interaction
Amazon Warehouse Associate
Amazon - San Antonio, TX
July 2022 to October 2022
Responsibility
●Stack and pile finished goods into containers.
●Pack them following a specific set of instructions.
●Maintain a database of packages.
●Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
●Move completed packages for loading.
●Load or stuff different products or merchandise.
Sonic Crew Member
Sonic- San Antonio
March 2021-June 2022
Responsibility
• Taking orders and making accurate change quickly
• Providing food service to our guests with enthusiasm
• Packaging all menu items and checking for product quality and consistency
• Preparing drinks and ice cream treats
• Preparing food orders, cooking on the grill, operating the fry station as needed
• Cleaning the drive-in restaurants -- including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas
Crew Member
Dunkin Donut/Baskin Robbins - San Antonio, TX
June 2020 to January 2021
Responsibilities: •
●Responsible for delivering great and friendly guest experiences.
●Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment.
●Work as part of a team to meet our Guests' needs and give them a reason to come back.
Education
High School Diploma
John Jay High School - San Antonio, TX
2019 to 2022
Associates in Business
ALAMO COMMUNITY COLLEGE (2022-2024) in progress
Completed 12 credits
Classes
-Principles of Economics
-Math1302
Skills
• Microsoft Office (1 years)
• Excel (1 years)
• Medical Terminology
• Active Listening
• Spanish .
Additional Information
• Computer Skills: MS PowerPoint, MS Excel, MS Word. MS Outlook
• Ability to work in a high paced environment.
• Strong computer experience.
• Effective written and verbal communication skills.
• Strong problem solving ability.
• Analytical, Curious, Creative and Detail-Oriented.
• Excellent verbal communication skills
• Strong observation skills
• Good management skills