Customer Service Data Entry
Resume:
Temetrie Whaley Encarnacion
*** ****** **. ********* ** 36611 (Cell) 251-***-**** Email: ******************@*****.*** OBJECTIVE
Looking to obtain a part time job that will allow me to grow with the company and offers flexibility. (Willing to relocate) EDUCATION
Degree/Certification School/Organization Dates of Attendance Associates of Arts Degree Valencia College, Orlando, FL August 2013 - May 2015 Massage Therapy Diploma Blue Cliff Career College, Mobile, AL September 2005 - September 2006 Alabama Notary Public Alabama Secretary of State Commission Expires July 22, 2026 LICENSE/CERTIFICATIONS/ASSOCIATIONS:
National Notary Association
Notary Association of America
COMMUNITY SERVICE: Volunteer at Love All Pantry (Tuesdays), September 2022 - Present SUMMARY OF SKILLS
• Proficient in MS Word, Excel, Outlook, and PowerPoint
• Special Events planning and coordinating
• Type 40 wpm
• Excellent clerical and data entry skills. Type 4000 keystroke/minute
• Customer Service and Sales experience
• Strong Oral and Written Communication Skills
• Bilingual - Conversational Spanish
WORK EXPERIENCE
*Job Gap Note: Periods of unemployment are due to my pursuit of education and family priorities. * Patient Assistance Clerk January 31st, 2022 – Present Altapointe Health Systems, Mobile, AL
• Administrative support and clerk to the Patient Assistance Care Coordinator.
• Meet and greet new and re-enrolling Patient Assistance patients.
• Evaluate and process new and re-enrollment Patient Assistance Program applications.
• Verify insurance and income for PAP applicants.
• Order new prescription and refill drugs on patient’s profile.
• Receive, record and reconcile incoming prescription refills.
• Correspond with healthcare providers for accurate patient diagnosis codes, request electronic signatures for Patient Assistance Program (PAP), coordinate care with providers for correct prescription information.
• Correspond with patients via phone, email and regular mail for PAP application and other document requests.
• Contact prescription drug companies for discrepancies regarding patient applications and prescription refills.
• Maintain patient files according to HIPPA regulations.
• Update prescription drug list on PAP program
Financial Administrator, (Contractor) Emmes,
(Ultimate Staffing) Rockville, MD
March 2018– February 2019
• Provide administrative support to Accounts Payable Department
• Review checks before submitting to vendor
• Review financial documents for discrepancies before processing
• Assist with inter-department projects and initiatives 2 P a g e
• Provide internal administrative support to Accounting, Contracts, Purchasing, and Proposal Departments as needed
• Research expense report documentation for proof of receipt and payment for Billing Department and A/P Department.
• Provide inter-department customer service and support on projects Seasonal HR Specialist October 2015 - January 2016 Macy’s Logistics Service Center, Martinsburg, WV
• Conducted interviews and for seasonal warehouse candidates and scheduled orientation dates for new hires.
• Assisted front office HR in weekly campaigns to promote employee overtime and incentives.
• Managed incoming calls.
• Screened employee issues (timesheet errors, medical documentation, paystub error etc.) to proper HR office specialist.
• Filed, faxed and organized previous employee records. Work Study Administrative Assistant August 2012 - July 2013 Seminole State College, Sanford, FL
• Assisted faculty advisers to communicate to students about program requirements
• Point of contact for students, faculty and staff calling or visiting the Fine Arts Department.
• Collected course and syllabi changes from full time and adjunct faculty.
• Maintained database and completed routine office management tasks, including faxing, answering phones, mail distribution.
• Coordinated art exhibit materials and displays.
Receptionist
May 2007 - March 2008
Kelly Services, Mobile, AL
• Provided quality professional clerical services for various companies
• Demonstrated proficiency in telephone and front-desk reception within high volume environments
• Provided customer service on a variety of efforts and tasks
• Managed incoming calls
Credit Card Service Adviser May 2003 - December 2004 Chase Bank (formerly Bank One) Lake Mary, FL
• Handled incoming customer service calls
• Managed customer credit card accounts
• Reviewed suspicious activity with customers and forwarded issues to fraud control
• Gave credit line increases based on consumer credit reports and accounts in good standing
• Consolidated customer credit card accounts to minimize debt and prevent authorized use Customer Service Adviser March 1999- April 2002
Riggs Bank, Riverdale, MD
• Handled incoming customer service calls
• Managed customer accounts; checking, savings and investments
• Financial advising regarding investments of over $10,000
• Reviewed suspicious activity with customers, forwarded issues to fraud control
• Gave credit decisions based on consumer credit reports and offered credit accounts
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