Service Representative Data Entry

Patsy Benjamin

**** ** ****, ******** ****, TX **459 Apt# 301

Phone: 281-***-****

E-mail: ***********@*****.***

Summary

Personable and dedicated Customer Service Representative with extensive experience in the utility and the grocery industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization. Articulate enthusiastic and results-oriented with demonstrated passion for building relationship cultivating partnerships and growing businesses.

Skills

POS Systems

Cash drawer balancing

Payment processing

Cash management

Client engagement

Documentation and reporting

Quality control

Data Entry

Reservations

Experience

Cashier

H.E.B. Pantry- Houston, TX 09/2012 – Current

Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.

Trained new team members in cash register operation, stock procedures and customer service.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Processed customer payments quickly and returned exact change and receipts.

Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Worked closely with front-end staff to assist customers.

Helped customers find specific products, answering questions and offering advice.

Senior CSA/Team Lead/Acting Supervisor- Southwest Water Company – Sugarland, TX 01/1999- 09/2012

Documented daily production levels, materials use and special incidents to keep management informed of all activities.

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.

Addressed employee and production issues to determine and implement optimal resolutions preventing wasted resources and maintaining schedules.

Created and maintained production schedules based

Customer Service/Reservation-Media Marketing Services, Atlanta, GA 1995-1998

Supports Manager in producing and analyzing monthly and quarterly performance reports

Interact with various levels of management concerning incentive plan design and payouts and sales performance

Be responsible for production and audit checking of incentive files to ensure timely submission on a monthly basis

3/ Support monthly activities, i.e. territory set up, performance tracking and validation and closing matters

Develop and grow business relationships with brokers, business alliances, vendors, and clients

Cabin Service/Reservations- Delta Airlines, Atlanta, GA, 1984-1995

Provide support to UGE’s clients by performing a variety of ground handling services.

Also provided services to ensure the safety and comfort of passengers aboard aircraft equipment, or within the station or terminal.

Performed duties such as wash or otherwise clean aircraft and other machinery or equipment.

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