Service Representative Customer

RL

RONDRA LEE

*************@*****.*** 252-***-**** Robersonville, NCNC 27871

Summary

Goal-oriented Vendor with proven track record of increasing sales, streamlining processes and accurately determining potential buyers. Friendly and outgoing worker with dedication to reliability and efficiency. Skilled at route planning and collaboration.

Skills

Experience

Self Employed Services Robersonville, NC

Fleamarket Vendor

01/2014 - Current

Job Duties

• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• Communicated effectively with clientele to maintain customer satisfaction and loyalty.

• Educated customers on product features and technical details to highlight benefits.

• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.

• Processed ACH, debit and credit card transactions for clients.

• Stayed up to date on inventories, supplies and customer orders.

• Designed dynamic displays for products to increase overall revenue and specific product sales.

• Collected payments and provided accurate change. Converges Greenville NC, 27834

Customer Service Representative

02/2011 - 01/2013

Job Duties

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Used proven techniques to de-escalate angry customers during telephone interactions.

• Answered inbound calls, chats and emails to facilitate customer service.

• Product & Service experience

• Safety loading procedures

• Vending machine servicing

• Signage updates

• Processing payments

• Stock management

• Effective customer upselling

• Friendly, positive attitude

• Relayed customer feedback to cross-functional teams to improve products and services. James Repair Robersonville, NC

Customer Service Cashier

01/2006 - 07/2010

Job Duties

• Greeted customers and responded to informational requests.

• Processed credit card, EBT and gift certificate payments in electronic computer systems.

• Built loyal clientele through friendly interactions and consistent appreciation.

• Maintained cleanliness and presentation of stock room and production floor.

• Recommended, selected, located and obtained products to meet customer needs.

• Greeted customers promptly and responded to questions.

• Maintained work area and kept cash drawer organized.

• Counted and balanced cashier drawers.

• Complied with cash handling procedures to meet regional cashier variance policy.

• Processed customer payments quickly and returned exact change and receipts.

• Placed merchandise in bags or boxes and gave packages to customers.

• Answered phone calls to assist customers with questions and orders Martin County Boars of Education Williamston, NC Substitute Teacher, K-12

08/1994 - 08/1996

Job Duties

• Enforced classroom routines to keep students on schedule and operating at consistent level.

• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

• Provided notes and reports on school day activities to primary teacher.

• Requested as substitute teacher based on excellent referrals and trusted performance.

• Engaged students in discussions to promote interest and drive learning.

• Educated students in various subjects to provide seamless transition during absence of head teacher.

• Maintained student attendance and assignment records to prevent lapses during teacher absences.

• Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.

• Established and enforced rules for behavior and procedures to maintain order among students.

• Created classroom environment conducive to learning and appropriate to student maturity and interests.

• Provided classroom instruction outlined in teacher's lesson plans. Education and Training

Roanoke High School Robersonville, NC

High School Diploma

06/1993

Martin Community College Williamston, NC

Physical Therapy (Pre-Physical Therapy)

08/2006

Edgecombe Community College Tarboro, NC

Business Administration

08/2008

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