Verification Specialist Support

Shanell L. Wright

412-***-**** *************@*****.***

SUMMARY

Extremely passionate, ambitious, motivated team player that work well under pressure. Eager to apply my interpersonal and problem-solving skills with a company offering ongoing professional growth in exchange for a solid work ethic, integrity and commitment to superior work performance.

Core Competencies

Customer Service

Multi-Tasking

Problem Solving

Time Management

Microsoft Office Suite

Organizational Ability

PROFESSIONAL EXPERIENCE

AmerisourceBergen Monroeville, PA

Benefit Verification Specialist Sept 2021 – Present

Responsible for verifying insurance benefits for commercial, Medicare, and Medicaid customers by phone and through Fusion.

Assist with special projects that involved compiling data information on new and old pharmaceutical drugs.

Provide administrative support in order to ensure effective and efficient office operations.

Alpha Pro Temps- AmerisourceBergen Monroeville, PA

Patient Support Specialist Dec 2019 – Sept 2021

Answered inbound calls from healthcare professionals to verify triage orders were filled.

Answered patient calls regarding medication order status.

Kelly Educational Services Pittsburgh, PA

Paraprofessional-Temporary March 2018 – January 2021

Assisted lead teacher with classroom responsibilities to coordinate instructional efforts and classroom activities.

Assisted students in classrooms, halls, and cafeterias.

Assisted the office staff with filing, record keeping, answering phones and initiating dismissals.

Giant Eagle Pharmacy Pittsburgh, PA

Pharmacy Technician October 2010 - July 2012

Work alongside licensed pharmacist to provide excellent services within high volume retail setting.

Use the pharmacy proprietary computer program to access prescription information, patient and prescriber data.

Responsible for contacting insurance companies about medical billing and billing issues.

Provide excellent customer service in a timely manner and respond to customer inquiries.

Contact doctors with patient prescription questions.

Contact patients with reminders for prescription pickup and vaccines.

EDUCATION

Sanford Brown Institute Pittsburgh, PA

Associate of Applied Science- Pharmacy Technician June 2008

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