Service Representative Customer

Guadalupe M. Zavala Estrada

Spring, TX ***** 832-***-**** ***************@*******.*** gmaribelzavala

EXECUTIVE SUMMARY

An experienced professional knowledgeable in logistics with 9 years of Ops industry and with 5.5 years of successful realty experience. Strengths include: profit optimization, quality control, development of efficient operations, and long-term client relationship management. Proven success in prior logistics role at Proctor & Gamble includes savings of 30% in volume and 100% completion of “On-Time” deliveries over a 2-year period. Further successes at 2KBD extend to the development of timesaving and profit-maximization strategies on an international scale. Currently seeking a role in logistics that will l leverage my team management, the development and upkeep of client relationships, and operational strategy development skillset.

PROFESSIONAL EXPERIENCE

JLA Realty

Senior Real Estate Agent

Focused on single family home sales and success in rental sales.

Within a few months sold multiple properties in the close.

COLDWELL BANKER

Real Estate Agent, License attained on: 06/30/2017, The Woodlands, TX July 2017-Aug 2022

Conducts Full Time Property Time yielding in new clients and distributes physical marketing materials and referrals

Hosts bilingual Open Houses with digital marketing on a regular basis

ENTREPRENEUR

Real Estate Manager, The Woodlands, TX August 2011-June 2017

Spearheaded real estate research for 3+ months prior to each property purchase

Oversaw financing, auditing, inspecting, remodeling, and leasing of 4 residential properties

MEADOR STAFFING SERVICES

Analyst, The Woodlands, TX January 2011-May 2011

Interacted with candidates to identify skillsets, conduct background checks, and provide information daily

Actively collaborated with manager to match candidates to compatible job postings

Executed payments to vendors and suppliers on a weekly basis

2KBD

General Manager, Miami, FL; Mexico City, Mexico January 2005-January 2007

Developed strategy for sales and operations (procurement & inventory management)

Led and trained a team of 6 employees that resulted in 0% employee turnover

Collaborated with the board of the company to maximize profits and growth

Selected Achievements:

oDelivered the P&L targets (35% margin growth v. previous years)

VP Operations, Miami, FL; Mexico City, Mexico January 2004-January 2005

Accountable for procurement and order to cash (order processing, shipment, and collection)

Implemented standard procedures that allowed the company to comply with customers’ requirements (e.i. Walmart)

Selected Achievements:

oDelivered a service level above 90% (in full & on-time orders) by thoroughly planning shipment and scheduling

oAchieved highest service levels for El Palacio de Hierro (Mexico’s top department store) as a new supplier with a consistent net service level of 100% throughout the whole year

PROCTER & GAMBLE

Supply Chain Project Manager, Mexico City, Mexico October 1996-August 1998perations

Planned the delivery of palletized shipments to self-service and club store customers

Selected Achievements:

oStandardized the procurement of pallets and centralized all purchases through CHEP, which drastically improved pallet quality, reduced costs, and enhanced the experience of P&G’s customers with palletized product

Customer Service Supervisor, Mexico City, Mexico July 1994-September 1996

Delivered top-line customer service and project-solutions to P&G’s largest customers

Developed long-term relationships with clients and collaborated with P&G’s team to strengthen those relationships

Customer Service Representative, Mexico City, Mexico January 1991-June 1994

Executed one of the highest on-time order ratios of the company through complex logistics planning

Actively collaborated with team, sales representatives, and transportation companies to execute business strategy

EDUCATION

Universidad del Valle de Mexico, Torreón, Mexico 2009-2012

MBA, Escuela de Administración

Lone Star College, Spring, TX 2008-2010

Human Resources Certificate; Business Certificate, Graduation With Distinction

Escuela Bancaria y Commerial, Mexico City, Mexico 1986-1990 Bachelor in Accounting, CPA

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