Dispatch, ASM
Resume:
Ana De Santiago
Sunnyvale, CA *****
advbla@r.postjobfree.com
Work Experience
Dispatcher
Hungry Marketplace - San Jose, CA
July 2022 to Present
• Assist in the delivery process by addressing and correcting skipped orders, inaccurate directions, tank obstructions
• Dispatch deliveries and pickups to appropriate diver/carrier taking into consideration safety, on-time performance and driver's hours of service
• Update driver check calls into Dispatch/Customer Service Systems
• Communicate with the Warehouse Supervisors
• Accurately enter data into databases or other computerized systems to maintain up-to-date transportation records.
• Scheduling and dispatching routes and drivers throughout the day
• Analyzing and resolving customer inquiries for missed pickups and issues
• Enters data into system accurately and efficiently
• Receives and reviews customer complaints regarding collection
• Recording and documenting data from drivers and route sheets
Onsite Lead
Hungry Marketplace - San Jose, CA
November 2020 to Present
• Driver management and scheduling
• Fleet loading and management
• Inventory Records
• Liaise between drivers and dispatchers
• Other duties as assigned
Food Delivery Driver
Hungry - San Jose, CA
August 2020 to Present
Deliver food to senior citizens
Load up boxes on the driver's van and make sure they have all the boxes for their route.
Assistant Store Manager
Dollar Tree - Sunnyvale, CA
June 2018 to June 2020
Address customers' inquiries and resolve complaints. Opening and closing store. Cash handling procedures duties also include supervising employees, cashiers, preparing merchandise for disposal, balance cash drawers and prepare daily bank deposits.
Education: High School Diploma
Humanity and science - 2013
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