Stephanie J. Calabrese

**** *. ****** **, *****, IL 61010 630-***-**** advbl8@r.postjobfree.com

Objective: To serve as a team leader while providing excellent customer service and maintaining company quality and reputation. Particularly strong in mentoring team member’s to help drive excitement and achieve greater understanding of overall business plan and goals.

Experience:

Dispatcher

June 2021 to Present Holcim Elburn, IL

Received orders for 13 quarries in IL/ WI area and 6 in LA/ MS.

Work with different trucking haulers and dispatch the daily orders via text message.

Communicate with scale house, multiple site managers and safety, quality control to meet goals.

Asst. Location Manager

August 2020 to May 2021 First Student Burr Ridge, IL

Support the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions

Communicated with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to handle inquiries and complaints. Follow-ups with customers as required. Escalates issues or feedback from customer as needed to AGM/LM as required or needed.

Operations Supervisor

July 2018 to August 2020 First Student Westmont, IL

Interfaces with drivers about their concerns and performance issues; ensures driver awareness of sleeping children and placard programs.

Works with supervisors and the drivers in getting students to school on time; watches driver roll-outs and roll-in to monitor safety issues; identifies obvious mechanical problems (e.g., broken lights); monitors driver pre-trip and post-trip inspections. Other activities include, for example, random bus inspections, office cleanliness, and shop conditions.

Asst. Location Manager

June 2017 to July 2018 First Student Elk Grove Village, IL

Support the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions

Communicated with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to handle inquiries and complaints. Follow-ups with customers as required. Escalates issues or feedback from customer as needed to AGM/LM as required or needed.

Dispatcher, Charter Coordinator, Payroll, & School Bus Driver

February 2012 to June 2017 First Student Glen Ellyn, Schaumburg & Elk Grove Village, IL

Input and verify payroll for 70 employees

Work with parents, schools and district personnel

Driver Mini bus, handicap bus, and conventional bus

Work directly with Charter Center accepting trips and coordinating logistics with other staff and driver.

Education: College of DuPage Glen Ellyn, IL

September 2001 to March 04

oPre-law, Criminal Justice, and Business Law Minor

Skills: Focus, Focus Charter, Versa Trans, E-Branch, Seon View, Data Entry, Microsoft Office

2016, BeSafe Training, Location Manager Training 5/18, Safety Manager Training 7/18, Cisco, Cintrix, SAP

Currently hold a CDL- B with School Bus and Pass Endorsements.

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