Customer Service Project Manager
Resume:
Central Michigan University Mt. Pleasant, MI ****
Master of Science: Business Administration
Michigan State University East Lansing, MI 1987
Bachelor of Science: Packaging Engineering
Chaired Ford Motor Company’s Diversity Flagship Event Budget $250,000 Logistics lead for Ford’s Diversity event for 17 years Managed several teams of volunteers
Consumer Insight training facilitator
Tutor/Mentor for 20 years in Math, Science and Reading Business Instructor for “Kids on Campus” School Craft college Trained new event volunteers on processes used for event Solicited event sponsors for support
Detroit Public schools’ mentor on behalf of Ford Motor Company Event speaker at school events on behalf of Ford Motor company Instructor for Junior Achievement for 5 years
PLANNING & EXECUTION
Assemble and manage the project management team and communicate expectations.
Execute project scope identifying and documenting specific project goals, deliverables, tasks, costs, and deadlines.
Monitor the project to ensure efficiency in tracking, task completion, timely communications, and documentation of relevant information.
Develop detailed project schedules highlighting all the tasks involved to complete the project and the deadline for each.
Create the project timeline to identify specific tasks to be completed along with ownership and status.
RISK ANALYSIS & MANAGEMENT
1 P a g e R E G I N A G A M B R E L L - S M I T H P R O J E C T M A N A G E R
REGINA L. GAMBRELL – SMITH PROGRAM/PROJECT MANAGER CORE COMPETENCIES
• Program Management
• Project Management
• Project Budgets
• Communications
• Instructional Design
• Collaboration
• Customer Service
• Problem Solving
• Time Management
• Organizational Skills
• Research
• Management/Supervision
• Self-Motivation
• Administration
• Confidentiality
TRAINING & CERTIFICATION
• Mind Mapping
• Leadership & Peak
Performance
Results-driven program/project management professional with 20 years of experience leading multiple projects and initiatives. Utilize project management best practices in strategic planning, team development, execution, and deliverables. Skilled in empowering teams to deliver quality work while meeting organizational objectives. 23430 Sussex
Oak Park, MI 48237
**************@*********.***
SUMMARY
EDUCATION & CERTIFICATIONS
NOTABLE ACCOMPLISHMENTS
FUNCTIONAL AREAS
Mitigate risks through effective budget management & monitoring.
Conduct regular status updates to identify and monitor problems that can impact schedules, budgets, and quality of the project. COMMUNICATIONS
Foster effective communication by encouraging team members to be fully engaged.
Partner with business unit leaders and senior management to ensure project focus and alignment.
Develop communication plans to adequately track project progress to provide accurate status updates.
Assemble cross functional teams to execute projects within waterfall and agile practices.
Communicate regularly to Sr. management project status and updates. FORD MOTOR COMPANY Dearborn, MI 2000 - 2022
Production Analyst
Focus: Collaborate with Production Management, Launch Team, and Engineering to ensure 100% BoM accuracy.
Prototype BoM Analyst
Focus: Collaborate with Program Management and Engineering to ensure 100% BoM accuracy. Material Release Analyst – Engineering Release
Focus: Input part usage, function and design data into the Worldwide Engineering and Releasing System
(WERS).
Charter Schools Administrative Services Southfield, MI 1997 - 2000 Director of Curriculum and Professional Development/Math Instructor Focus: Aligning state content standards and benchmarking for several schools across the United States. 2 P a g e R E G I N A G A M B R E L L - S M I T H P R O J E C T M A N A G E R
TECHNICAL PROFICIENCIES
MS Office Suite, ZOOM, Smartsheets
EMPLOYMENT EXPERIENCE
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