Service Representative Customer

JANE POHLMAN

Urbandale, IA *****

515-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Call Documentation

Calm and Professional Under Pressure

Customer Data Confidentiality

Understanding Customer Needs

Inquiry Requests

Customer Service and Assistance

WORK HISTORY

03/2020 to 11/2022 Customer Service Representative Delta Dental Of Iowa – Johnston, IA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. 10/1996 to 11/2019 Customer Service Representative Yellow Freight

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. EDUCATION

09/1979 Business & Accounting

Buena Vista University - Storm Lake, IA

09/1977 Associate Of Arts And Sciences: Business & Accounting Iowa Lakes Community College - Estherville, IA

09/1973 High School

Pocahontas High School - Pocahontas, IA

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