Nursing Assistant Customer Service

Jennifer Ocelotl Garcia

**** ********* ** *** **

Rolling Meadows, IL 60008

Cell: 224-***-****

Email: ********@*****.***

Objective: Seeking a Certified nursing assistant position in a facility where I can utilize my customer service and communication skills and offer opportunities for professional growth.

Skills:

●CPR Certified

●Bilingual

●Medical terminology

●Customer service

●Anatomy/Physiology

●HIPAA regulations

●Taking vitals

●Certified Nursing Assistant

●Computer skills

●Patient Prep

●Time management

Education:

Mchenry County College Crystal Lake, IL Associates of Arts December 2021

Marengo Community High School Marengo, IL High School Diploma May 2020

Experience:

Florence Nursing Home Marengo, IL 2020 - 2022

Certified Nursing Assistant

-Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

-Stay attentive to patient needs by quickly answering call lights and responding to requests

-Observed patients for physical and behavioral changes, like lack of appetite, unusual bruising, etc., and reported changes to nursing staff

Walmart Woodstock, IL June 2022 - September 2022

Cashier

-Cash handling and issuing refunds and exchanges

-Assisted 50+ daily customers with checkout, answering outstanding questions

-Used positive attitude and active listening skills at all times

Grapetree Medical staffing agency February 2022 - June 2022

Certified nursing assistant

-Measure and record vitals such as temperature, blood pressure, pulse, respirations and oxygen saturation level

-Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

-Assisted 9+ residents each shift with daily living activities, ensuring they were on time for all meals and activities

Heritage woods of Belvidere Belvidere, IL October 2021- January 2022

Certified Nursing Assistant

-Ensure the wellbeing and satisfaction of patients and their families in all aspects of their lives at the facility.

-Maintained resident records including medication administration and documentation of daily activities

-Built trusted relationships with all residents by getting to know them on a personal level

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