Customer Service, Account Management, Data Entry
Resume:
Drew Hoselton
Eugene, OR **404
*************@*****.***
Experience:
January 16, 2017-Present
Service Center Consultant, College Funding Service Center
Work one-on-one with families to data college information and statistics related to and required by colleges to complete the FAFSA form yearly
Complete any additional financial aid forms requested for all Universities the student has applied to
Work directly with financial planners as a part of a team to obtain the most aid possible for every client
Working with a wide range of financial situations at all income levels
May 2015-May 2016
Chat Specialist, FirstSource Solutions
Troubleshooting customer concerns and problem solving
Researching customer inquiries
Handling billing concerns using math
Multitasking
Thinking critically in fast paced work environment
April 2009-February 2011
Customer Service Representative, Enterprise Rent-A-Car
Executed customer request for various services
Ensured that appropriate changes were made to resolve customers reservation requests
Wrote reports for roadside assistance
Kept records of customer interactions and transactions
Determined charges for services requested
Conferred with customers by telephone and in person in order to provide information about products and services
June 2006-April 2009 and March 2012-May 2015
Cashier/Courtesy Clerk, Safeway
Checking, inventory, stocking shelves
Responding to customer inquires
Maintaining a clean working environment
Education:
South Eugene High School
Graduated with Certificate of Advanced Mastery in Human Resources and Business Management
References:
Available upon Request
Contact this candidate