Banquet Server Customer Service
Resume:
Erin Kane
Server
Address
Wilmington, DE 19809
advbfg@r.postjobfree.com
Alternate Phone Number
Phone Number
●Greet customers and organized floor section for table seating
●Effective leader with strong decision making, communication, organizational and interpersonal skills
●Demonstrated skills dealing professionally with the public and management
●Seeks to continually improve guest and team member's satisfaction
●Computer literate using various programs such as Open Table software
●Garnish meals
●Expedite meals to assist servers during peak times
●Answer phones and take food orders for delivery
●Coordinate catering activities for large and small venues
Work Experience
May 2021 - Sep 2022
Banquet manager/shift manager/ Banquet server, Timothys on the Riverfront
Wilmington, DE
●Greet guests, escort them to their seats, and present them with menus and wine lists
●Investigate and resolve complaints regarding food quality, service, or accommodations
●Take dining reservations
●Establish standards for personnel performance and customer service
●Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
●Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs
●Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
●Schedule staff hours and assign duties
●Organizing, Planning, and Prioritizing Work
●Performing General Physical Activities
●Experience with: Restaurant Manager
Jan 2021 - May 2021
Cashier/server/food prep, The Dog House
New Castle, DE
●Calculate total payments received during a time period, and reconcile this with total sales
●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
●Answer incoming phone calls
●Greet customers entering establishments
●Issue receipts, refunds, credits, or change due to customers
●Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
●Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
Nov 2014 - Oct 2015
Bartender, Shenanigans
Wilmington, DE
●Check identification of customers to verify age requirements for purchase of alcohol
●Slice and pit fruit for garnishing drinks
●Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
●Serve snacks or food items to customers seated at the bar
●Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
●Serve wine, and bottled or draft beer
●Take beverage orders from serving staff or directly from patrons
●Collect money for drinks served
●Clean bars, work areas, and tables
Nov 2013 - Jul 2014
Bartender, Boscos
New castle, DE
●Arrange bottles and glasses to make attractive displays
●Slice and pit fruit for garnishing drinks
●Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
●Serve snacks or food items to customers seated at the bar
●Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
●Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
●Collect money for drinks served
●Clean bars, work areas, and tables
●Clean glasses, utensils, and bar equipment
●Plan, organize, and control the operations of a cocktail lounge or bar
May 2013 - Oct 2013
Bartender/server, Augustine Inn
Port pen, DE
Taking care of guests food and drink orders in a timely manner, while maintaining a fun and clean atmosphere
Aug 2008 - Aug 2009
Front Office Manager, Fox Fire Printing
Newark, DE
●Manage and maintain executives’ schedules
●Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
●Answer phone calls and direct calls to appropriate parties or take messages
●Process payroll information
●Greet visitors and determine whether they should be given access to specific individuals
●Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Nov 2006 - Jun 2008
Production Manager, Amazon
New Castle, DE
●Oversee activities directly related to making products or providing services
●Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
●Manage staff, preparing work schedules and assigning specific duties
●Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
●Manage the movement of goods into and out of production facilities
Nov 2003 - Jul 2004
Swimming Instructor, Central YMCA
Wilmington, DE
●Taught children and adults how to swim
●Lifeguarding duties
Education
High School Diploma or Equivalent, General Studies.
Glasgow High School, Newark, DE
Licenses and Certifications
December 2021
OABCC certified
I am OABCC certified. Expires on 12/13/25
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