Service Representative Sales Associate
Resume:
Shawanda Robinson
Raleigh, NC *****
**********************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Willis Towers Watson - Utah County, UT
August 2022 to December 2022
I work from home
Answer phone, greet customers, secure the call of each participant, ask ppt to confirm information for you, answer ppt questions, let customer know about a survey at the end of the call, use info source when asked questions we can’t seem to answer, transfer calls To benefit advisor when participants have questions about insurance plan, make appointment for open enrollment period, transfer calls when someone calls in on the day and time of appointment. Etc Cashier/Customer Service
Speedway LLC - Raleigh, NC
November 2020 to February 2021
Greet customers, scan and bag items, restock merchandise, keep our areas clean, handle all payment types, reload or load prepaid card, handle money orders, walk around store to prevent stealing, ID for all tobacco and alcohol purchases, answer all questions, restock items through out store, answer phone, redeem winning lottery number and scratch offs, make coffee every hour, make food every 4 hours, prepay gas pumps for customers
Cashier/Retail Sales Associate
DGX - Raleigh, NC
June 2019 to December 2020
Greet customers, scan and bag items, restock merchandise, keep our areas clean, handle all payment types, reload or load prepaid card, handle western union, walk around store to prevent stealing, ID for all tobacco and alcohol purchases, answer all questions, restock items through out store, answer phone, etc Janitor
Cleanital - Raleigh, NC
August 2019 to September 2019
Sweep, mop, clean toilets, clean sinks, wipe counters, take out trash, vacuum, polish elevators, etc Dishwasher/Busser/Food runner
Growler USA - Raleigh, NC
April 2018 to May 2019
Buss tables, remove dirty dishes from each table, wipe down tables & sweep under chairs and tables set up silverware and menues for next guest to sit down, clean and sanitizing glasses in bar, clean all dishes, organize silverware and clean/sanitize, roll silverware, clean my sinks, make clean dishwater, clean and sanitize cups, soak hot dishes with food stuck to the sides and clean etc, run food by table number and seat number, add fries to every meal that requires fries by reading ticket orders, as you run each order to each table always tell the customer description of food as you place the plates of food on table and ask if the guest need anything else before you walk away etc. Host
Clouds Brewing - Raleigh, NC
March 2017 to April 2018
Greet customers, answer phone, make reservations/cancel reservations, seat guests at tables by number of members in your party, bus tables, etc
Cashier/Retail Sales Associate
Walmart - Raleigh, NC
January 2015 to February 2017
Greet customers, answer questions, apply discounts, organize reshoots and merchandise, put up put backs, run self check out, approve age for tobacco and alcoholic products, cancel transactions, etc Customer Service Representative
Xerox - Raleigh, NC
September 2013 to November 2015
Answer phone, greet customers, make outgoing calls to appointments, make and cancel car reservations, transfer calls to airports and other places, answer all questions, make memberships, also conduct surveys, always thank your customers, read your script verbatim, have a friendly and professional attitude at all times, etc
Crew Member
Five Guys Burger & Fires - Knightdale, NC
January 2013 to August 2013
Greet customers, answer phone, take orders, Handle all cash and card payments, restock condiments, make tea, prep food in back of house, wash dishes, call out orders to kitchen and customers, restock complimentary peanuts, sweep and mop dining area, clean and sanitize tables,sweep outside patio wipe and sanitize table on patio, restock drinks cups straws napkins, clean restrooms etc Education
High school or equivalent
Needham Broughton High School - Raleigh, NC
August 2012 to June 2015
High school or equivalent
Skills
• Janitorial
• Customer Service Skills
• Cleaning
• Housekeeping
• Custodial Experience
• Cashiering
• Retail Sales
• Busser
• Host/Hostess
• Cooking
• Kitchen Experience
• Coffee experience
• Food service
• POS
• Customer service
• Phone etiquette
Assessments
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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